I recently got a new-in-box S2 as a replacement for my S1, but it was an unusual situation.
The center bb/back button on my S1 got caught in my pocket & broke. I did the Asurion claim online and got a refurb S1 as a replacement.
The refurb was a defective POS. If I did a battery pull, it would lose everything -- apps, service books, email accounts, calendar, theme settings -- EVERYTHING. If I did a soft reset with MeterBerry, it would keep whatever was on the phone at that time... but if I did a battery pull, it would go back to where it was on the soft reset.
I called Asurion and got a very patient customer service rep. I explained the problem in detail... calmly, politely... and he asked to do a little troubleshooting, joking that it would probably take a few battery pulls and reboots, and "We'll probably be best friends by the time it's over."
Along the line, while waiting for one of the several reboots, I mentioned that I had considered upgrading to an S2, but was waiting for the next gen.
After a couple of reboots, he sent me an email and made sure I received it, then asked me to do a battery pull. Sure enough, it was gone when the reboot was done.
He said, "Doesn't sound like there's much point in going through this again... I'm going to see a new replacement... and I'll see if I can get you a Storm 2."
Sure enough, the next day I got a new in box S2. They even tossed a car charger and a belt case into the outer box.
It's obvious Asurion reps have authority to do upgrades. I think the key is being patient and polite.
07-17-10 12:16 AM