To all those "Don't worry about memory.." comments...
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- I think that point that is trying to be made here is that we should not have to use 3rd party apps to keep Application memory free.
I agree that on a device that has 1 GB of memory and only 128mb is dsdicated to application memeory and 100 of that is in constant use that is an issue - the device memory rarely uses any of the 878 mb of memory it has available. RIM should allow users to select how much memory should be allocated and to what to a certain point obviously. If Microsoft could do it years ago on thePocket PC platform whay can't RIm do it on their OS?
Ben11-21-09 05:32 PMLike 0 - Well, it's definitely a well known issue.
Go to blackberry.com Suupoert > Blackberry Support Community Forums > Blackberry Device Software and Search on Calendar Delete (try this direct link first : Search - BlackBerry Support Community Forums). Lots of people with this issue, and Blackberry is very quiet about it.
Interestingly enough, I went to my local Apple store Saturday to actually look at an iPhone, and when I mentioned this issue to the Apple rep he laughed - he'd heard all about it!
There seems to be no clear solution except to keep free memory as high as possible and it "shouldn't" happen. As to how high to keep it? I've read 400K, 12MB and 15MB. Go figure.
And have fun using "the" device for business people!
- R.12-01-09 06:55 PMLike 0 - jeffhRetired ModeratorWell, it's definitely a well known issue.
Go to blackberry.com Suupoert > Blackberry Support Community Forums > Blackberry Device Software and Search on Calendar Delete (try this direct link first : Search - BlackBerry Support Community Forums). Lots of people with this issue, and Blackberry is very quiet about it.
Interestingly enough, I went to my local Apple store Saturday to actually look at an iPhone, and when I mentioned this issue to the Apple rep he laughed - he'd heard all about it!
There seems to be no clear solution except to keep free memory as high as possible and it "shouldn't" happen. As to how high to keep it? I've read 400K, 12MB and 15MB. Go figure.
And have fun using "the" device for business people!
- R.12-01-09 08:29 PMLike 0 - Ji Jeff - definitely reinforces your point, and many thanks for pointing me to this thread!
However, I don't agree that the cutoff seems to be lower than the classic 12MB. I've had it happen to me with 12-13MB free, and as I noted I've had 12 and 15MB mentioned as cut-offs. The only figure lower than the "classic 12MB" was 400K and that seems wayyyyyy too low given people's experiences.
- R.12-02-09 05:12 PMLike 0 - jeffhRetired ModeratorThanks. I was going by the 400k number that I saw someone post. Coming from a 32 MB and 64 MB BlackBerry, the Tour's and Storm's File Free is so large that a minimum of 15 MB or even 20 MB doesn't seem like a serious limitation. But it's not reasonable for new BlackBerry owners to have that mindset. And it's not a solution, either.12-02-09 07:55 PMLike 0
- Just having a Storm doesn't make 15 or 20MB free easy. I reboot to about 27MB free and right now am down to 3.3MB free after a couple of days. Memory leaks will still do you in. And interestingly enough, I haven't had an issue with deleted Calendar entries even though I used to at 12MB free and now I'm down to 3.3MB free. So I'm still not 100% convinced this deleting of old Calendar entries is memory related. I would love it if RIM would finally asdress this well known issue, even if just to tell us there is a problem and what the causes may be.
- R.12-02-09 11:49 PMLike 0 - Telus tech support just confirmed this is a memory issue. First saw it 2 years ago when the Pearl came out and people started storing pictures on device memory. No response or info from RIM on what the memory level needs to drop to to trigger deletion of user data. My Calendar at 591K is deemed "big" but that is purely subjective - no specifics are available on what is "normal" or allowable. Oh, and my Calendar currently only includes entrie back to Aug 11/07 - if I restore from my oldest backup I'll have entries back to Dec 2005, and I have no idea how much that will increase the Calendar size.
Issue is no one knows how the device memory is partitioned - Storm has 1GB, Storm 2 has 2GB, but unless partition is proportionately resized on Storm 2 (or greater than proportionately resized) there is no guarantee the problem won't occur on the Storm 2. And regardless of how much the memory is increased, unless the programming on the device is changed or the memory size increased absolutely hugely, sooner or later the memory will drop to the point where user data is deleted. No idea how phones with less than 1GB memory are handling this.
The only real fix is to switch from BIS to BES so that the Calendar data you read on your phone is actually stored on the BES server, not the phone.
So we have a fundamental flaw in the Berry OS that has been known about for 2 years with absolutely no information released by RIM. And no warning being provided to consumers. Nice attitude!
- R.12-04-09 03:35 PMLike 0 - Whats surprising is that RIM allows this to happen, dont other phones allow you to store apps to the on board memory, and or SD cards?
I believe this would solve Rim's problem of losing memory and slowing down.12-04-09 03:53 PMLike 0 - jeffhRetired ModeratorOn-board memory is a new concept for BlackBerry, and so far RIM is treating it like an internal, non-removable SD card. Their security model doesn't allow apps to be executed from an SD card, presumably because the card can't be remotely wiped and can be removed from the phone. Clearly, RIM can do better. Allowing apps to execute in on-board memory would be a great start, as would quadrupling whatever memory amount you care to name.12-04-09 03:58 PMLike 0
- Hope I'm not displaying my non-technical ignorance here, but rather than going so far as executing apps, why can't they let the databases be stored on the device or the SD card, like music? Or re-partition the on-board memory so more is available to the apps? Apparently the Storm may have 1GB of on board memory, but there seems to be way less partitioned for use by the apps.
Oh, and Storm users discovered this a long time ago. Go to Smartphones, Cell Phones & Smart Phones at BlackBerry.com > Blackberry Support Community Forums > Blackberry Device Software and Search on "Calendar delete" and see how many people have been complaing and for how long. Users discovered this a long time ago - it's simply that RIM's silence has this issue on the down low.
- R.12-04-09 04:30 PMLike 0 - Just for the record, the BES doesn't store your calendar or email. That is stored on the Exchange Server or whatever you're using. The BES database only holds user and config info and serves as the conduit between email server and handheld device.12-04-09 05:27 PMLike 0
- Thanks Scionic. Based on this info between the BES software and now the Exchange server I don't want to go there. That's too much overhead.
I'd sooner, though reluctantly, switch phones and I guess stay away from Berries completely until this problem is fixed or at least addressed so I can try and develop a workaround.
This should be simpler. It always has been before.
- R.12-04-09 05:49 PMLike 0 - jeffhRetired ModeratorAnd being on a BES doesn't prevent data loss. I've been a BES user for as long as I've had a BlackBerry. Outlook or the BlackBerry or the Exchange Server (I've never known which) deletes all my non-recurring appointments older than 13 months prior to the current date.12-04-09 10:20 PMLike 0
- I have now had my S2 over 1 month. The S2 has been wonderful compared to the S1. It is the perfect phone. I had 20 apps on my Storm 1 and memory went from 20MB to 0MB within 1-2 hours. I am quite sure it was the OS or the phone (although this was the second phone doing this). Maybe it was a combination. It was NOT the apps. Reason being i now have the same 20 apps plus an addtional 20 apps and themes and the memory does not move more than 2 MB in 7 days. All those comments about poorly written applications is BS. Above all, no missing calendar entries because with the 40 or so apps, i have gone from 120MB free to 67MB.
If anyone is thinking about the S2 to solve these memory problems, go for it. You won't be dissapointed.12-07-09 08:12 PMLike 0 - I have had this issue (calendar events deleted without warning) since switching from a Palm OS device in August to the Blackberry Storm 1. Since upgrading to .328 my older calendar events have only been deleted one time. I have 10 third party applications that I use regularly and my application memory is typically about 18 mb. I tried to download and use a new game this weekend and I got the fatal clock in the middle of my screen and I knew my older calendar appointments were gone (from 1000 entries to 200 calendar events). I have just over 1000 calendar appointments and sync with MS Outlook. When this happens I have to use the DM advanced options and clear my calendar databases on the device and resync. Even though I have a "work-a-round" it is a pain when I'm without my laptop. I have all my sync settings to keep forever. I try to prevent this situation from happening by pulling my battery nightly and syncing / backing up daily. I also delete all emails and clear out my SMS once a day.
I contacted Verizon Customer support who admitted she has the same issue. She advised me to also keep my browser cache, history and cookies cleaned. She also stated that I need to delete any unnecessary third party applications and add-ons.
I appreciate the fact that I'm carrying around a mini-computer and it does amazing things. I also understand that you shouldn't keep unnecessary data and keep your device as clean as possible. However, I am frustrated that my "brain" can just eliminate years of appointments and information without warning. There are so many things that I love about this device and I hope that RIM take steps to improve this situation.12-07-09 10:57 PMLike 0 - On day two with 0.0 memory. I have 30+ apps with 20 open on the app switcher including the normal ones. Running a Theme. Basically just running it hard. Since I use google sync to update my calender I am not worried about it deleting them, cause google will just put them back. Not running as bad as I'd thought. Little sluggish, but not bad at all. Wonder how long it will go.12-08-09 10:32 AMLike 0
- On-board memory is a new concept for BlackBerry, and so far RIM is treating it like an internal, non-removable SD card. Their security model doesn't allow apps to be executed from an SD card, presumably because the card can't be remotely wiped and can be removed from the phone. Clearly, RIM can do better. Allowing apps to execute in on-board memory would be a great start, as would quadrupling whatever memory amount you care to name.
As for the Security issue goes, I do not believe that a good argument either. The SD card in the device can be encrypted from the BES level or the device level (although if you are doing at the device level then security isn't really a concern for you). If the SD card is lost than good luck cracking 256 bit encryption. Also if the SD card is lost then most likely the device was lost too, because chances are once you put the SD card in and put apps and databases on it you are not going to be taking out of the device. So if you lose the device, the same can be said - good luck cracking 256 encryption.
So why is RIM nor allowing users to use the SD as the users wnat to as opposed to how RIM thinks the users should use an SD card - that seems to be the real question.
I do not think its thier security model the is the road block I think they just haven't given it any real thought and they are not tasking their Development staff with looking in to it. If this a truly a forum that RIM looks to for user satisfaction and user wish lists then maybe this might get on a development/engineering road map soon.
With all the articles that I read saying the RIM is behind the times technologically, this would go a long way to say no they are not and they listen to their user base too.
just my 2 cents worth
Ben04-01-10 09:38 PMLike 0 - One more thought if the only thing that the SD card is good for is storing the pictures you take, the music you listen to and documents why is it the RIM lets you put in 16GB of it?
Oh and by that way storing pictures can be a huge security issue as well - so why is it the storing apps on and SD card is a no-go but storing pictures of sensitive informative is just fine, and having the possibility of storing sensitive documents on the SD card is ok - try to find the logic in that.04-02-10 04:52 PMLike 0 -
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