1. r3pnit's Avatar
    I went to online site to activate it, after i was done that, it said call *228, did that, automatic machine said it failed....... Now My new phone isnt activated, and my old fun is deactivated, i have nothing to call anyone on or to get this activated, what do i do?
    02-19-09 12:42 PM
  2. johnnyvol's Avatar
    Go back to VZW online and open a chat with CS. They may have you do a manual program, but they can walk you through it easy enough. That's what I had to do.

    Good luck!
    02-19-09 12:58 PM
  3. gettinthere's Avatar
    Try to activate again online. If that doesn't work call customer service at 800-922-0204.
    02-19-09 01:00 PM
  4. pricej636's Avatar
    I had the same issue. I had to call in to have it activated. Not a big deal, takes less than 5 minutes.
    02-19-09 01:01 PM
  5. johnnyvol's Avatar
    Yeah, if you are able to call that's the way to go, but I understood the OP had no way to call. If that's the case then online chat will work.
    02-19-09 02:07 PM
  6. r3pnit's Avatar
    got it activated, but now i dont have a browser... says i dont have books or something.... maybe because im not coming for a blackberry plan, think i got to call them back
    02-19-09 04:46 PM