I am eligible for a new device, my Pearl has been swapped out 5 times from 11/07-11/08. They have agreed to give me a Curve or 8830 WE, any ideas on how to get a Storm instead?
Rip them a new one and tell them you want the storm straight up. you've had to deal with trading up a phone that many times and they wont let you pick a phone screw that
It being up to the store manager is BS but if you do say i will pay the difference i want the storm, i dont see them saying no. Its sales and more money for them.
Has anyone been able to use this "PAY THE DIFFERENCE" mode of exchange with VZW before?
I've been able to pay the difference before, because of having the same problem of swapping out phones too many times. That's because I hounded them about it, I refused to take what they were willing to give me and got wha I wanted. I say be persistant.
I just thougt of something else to watch out for, with them just trying to shove a phone down your throat whos to say its not a refurbished one. I say fight for the storm
It being up to the store manager is BS but if you do say i will pay the difference i want the storm, i dont see them saying no. Its sales and more money for them.
If there's another store nearby, try going there instead. Maybe the manager of the second store will be easier to work with.
Go in there and tell them what you want to do, paying the difference and all.
If they say no, claim your going to forgo everything and switch to AT&T to see if they have ACTUAL CUSTOMER SERVICE... etc etc
im positive they will let you before they send you down the road to switch carriers (especially being VIP and having dealt with all the previous bull%$#)
Im going through the same thing right now. This is my 5th pearl and something is wrong with it. Tonight im going onto the store and see if they do like Sprint and upgrade you to a nicer phone for free. If they wont let me upgrade to a storm for free I will let them know I will gladly pay something for the Storm as long as I can get something better then this crappy pearl. 2 other people I know of is having the same problem.
In my experience when you are trying to trade up for a new phone, its better to give the new phone a little while being out, before pushing. Otherwise it looks a little suspicious. Another point as to why you want the Storm over the Curve could be, I dont like the QWERTY and want suretype.
Try calling CS. I have found them to be MUCH more helpful than the in-store reps.
I agree with Loooney. I bought a Razr2 in June with my $100 NE2 discount, but later decided that I really wanted a BlackBerry. I tried to talk to the manager at my local VZW store, but got nowhere. On the side, the sales guy told me as I was leaving to call CS when I get home and talk to them about it.
I called CS. Explained I had been with them for over 10 years (not a VIP, just a base 450 plan). Told the rep I had made a mistake buying the Razr and that it did not do what I needed it to do. She put me on hold for a while then came back and told me they had re-set the NE2 and had given me a $50 discount toward the new phone of my choice. I asked if I could wait for the Storm and she said yes, the changes were noted on my account and I could use them anytime I wanted.
Needless to say, I was a pretty happy customer. I do think you can get more satisfaction from the CS 800 number than in the store. They seem to have more authority than the store managers.
