[Yankees212]

Ok, when I go to "blackberry internet email" and I input my PIN and IMEI number, it always comes with an error message basically saying to try again and try again. Now which tmobile blackberry phone should I have selected as the one i am using?

[Yankees212]

Bump. .......

[Yankees212]

up

The message you have entered is too short. Please lengthen your message to at least 10 characters.

[edward4u]

I'm going to need some more information on this issue. Are you logging in to your tmobile account and then trying to access the BIS page? try clicking here

Keep us posted with what happens. For the record, I have Blackberry Curve 8900 selected as the phone i'm using.

[Yankees212]

Ok im going to try the link, when inputting my IMEI number do i leave out the decimals?

[Yankees212]

Just tried it again and when i try to put in the pin and imei i get this message

We apologize, there was an error trying to access the service. Please click here to try again.

[Cal-El]

Did you buy the phone on ebay or craigs list? All I can think of is that the pin is still in the system from the guy you bought it from. I also have the Curve 8900 as my device and never had any issues!

[edward4u]

Cal-El is right..its most probably the pin that hasn't been released from a previous owner.

It could also be that the site is down temporarily. Try contacting tech support over at tmobile. They might be able to help you out over the phone.

It could also be that tmobile has BIS disabled on your account. You can call to confirm that it is enabled.

Keep us posted....

[Yankees212]

What do I do if the pin is the problem? And yea I bought it off ebay