Storm 9530 Black Screen But working???
- My storm was running slow and low on battery, so I left it charging. When I unplugged it, it had the black screen all night. I did several battery pulls. Left the battery out overnight. It did work fine for about a half hour this morning but now it's black again. I can hear it ring and my alert chimes but I can't see anything. I bought it off ebay about 4 months ago and it's been perfect. I wonder if Verizon will replace it??? I honestly don't know how to fix it myself.06-28-09 07:26 PMLike 0
- this happened to a storm on my account (not my line, but my friends line on my family plan)
he just took it in and they gave him a brand new one in the store.
i'm not sure how you would go about replacement. Maybe from RIM under the mgr warranty ?06-28-09 07:33 PMLike 0 - Thanks! I did do a back up. But I honestly don't know how to wipe it because I can't see anything on it. Well, I stopped by BJ's because they have a verizon stand there, the guy said that I should bring it to the Verizon store at the mall and they would either fix it or replace it. I told him where I bought it and he said it's ok, there is a 1 year warranty on them?? I would much rather fix it myself but, well, I'm not an expert. But thank you for answering me06-28-09 07:36 PMLike 0
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- Now I'm afraid to go there....will they be asking me for paperwork?? Should I tell them up front that I bought it off ebay? I'm so lost without my phone06-28-09 07:41 PMLike 0
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The best thing to do in regards to a backup is to start the device switch wizard and go to the point of plugging in the new device. Leave that open and go to the verizon store. When you get home finish the switch wizard with your new phone. That will transfer all of your 3rd party apps as well.06-28-09 07:58 PMLike 0 - Thanks, I wish I was as brave as you! Do you mean they will give me a phone right then and there? I thought I read somewhere they have to send them out to you. I'll definately do that wizard thingie. I have it charging right now, and it has a solid green light. I think I'll stop playing with it for awhile and let them handle it. LOL. I might screw it up even more.06-28-09 08:03 PMLike 0
- Thanks, I wish I was as brave as you! Do you mean they will give me a phone right then and there? I thought I read somewhere they have to send them out to you. I'll definately do that wizard thingie. I have it charging right now, and it has a solid green light. I think I'll stop playing with it for awhile and let them handle it. LOL. I might screw it up even more.06-28-09 08:07 PMLike 0
- Well, thanks again for being so helpful. I feel alot more confident now. What's the worse that can happen anyway.06-28-09 08:15 PMLike 0
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- No dead battery here just screen froze and then fade to black with no recovery... no hack or OS reload has been of any benefit... this one is a full on hardware... FAIL.09-19-10 02:15 PMLike 0
- Backed up - new phone delivered yesterday - restored - sent corpse back to Verizon for reincarnation...09-22-10 07:48 PMLike 0
- i am having the same issues black screen and reciving all calls and text but cant see.
I hear its the new 5.0 os so i reverted back to 4.71 and nothing any help would be great also this is happening alot so is rim going to do a patch to the software to fix this. My phone is out of warranty due to buy one get one and had used the other one for over a year till lost09-30-10 04:33 AMLike 0 - i am having the same issues black screen and reciving all calls and text but cant see.
I hear its the new 5.0 os so i reverted back to 4.71 and nothing any help would be great also this is happening alot so is rim going to do a patch to the software to fix this. My phone is out of warranty due to buy one get one and had used the other one for over a year till lost
I would be very supprised if this is OS related. I have run every OS under the sun - even after the failure rolled it back to several different versions and still no luck.
Sorry - it is my impression that this is a serious hardware issue that appears to rear its head after about 16 months of use.09-30-10 11:50 AMLike 0 - Here is the temporary fix until verizon gets the bugs out of new software. Just downgrade to older software version until a better one is available. although this is not the ideal solution it works!04-18-14 02:24 PMLike 0
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Storm 9530 Black Screen But working???
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