Okay.. Its Monday.. No tracking Info.. And VZW Reps say "its not promised"
- Basically now they are telling me even though my order was placed at 930am on FRIDAY.. Before the 2pm deadline, and I ordered SATURDAY delivery. They may not have the phones available for what my rep PROMISED would be before 11/25.
-No tracking
-NO rep help.
-Stores have ZERO.
At this point.. What measures should I take.11-24-08 09:17 AMLike 0 - Basically now they are telling me even though my order was placed at 930am on FRIDAY.. Before the 2pm deadline, and I ordered SATURDAY delivery. They may not have the phones available for what my rep PROMISED would be before 11/25.
-No tracking
-NO rep help.
-Stores have ZERO.
At this point.. What measures should I take.11-24-08 09:24 AMLike 0 -
- Basically now they are telling me even though my order was placed at 930am on FRIDAY.. Before the 2pm deadline, and I ordered SATURDAY delivery. They may not have the phones available for what my rep PROMISED would be before 11/25.
-No tracking
-NO rep help.
-Stores have ZERO.
At this point.. What measures should I take.
It wasn't my fault that the East Coast systems crashed about the time I ordered. I did my part, time for Verizon to do theirs.11-24-08 09:27 AMLike 0 - I didnt mean it in a bad way. All the preorders were fulfilled this weekend at best buy. Anybody I knew that preordered, got by yesterday. If you didn't order buy thursday, of last week, you could not have gotten by sat. delivery. I was told that by a verizon manager. Whether, he was right or wrong, he was mis-informed. Just because its a business, doesnt mean that things always go smoothly. They will probably return the $19, and give him free shipping. About, the phone, who knows when.11-24-08 09:42 AMLike 0
- im in the same boat buddy.. I really hate verizon right now too. I knew this would happen, and when I just called in to get my tracking #, they said its not in the system yet. I don't know what to do, eventhough I was PROMISED the phone by the 25th. I hate verizon so much right now.11-24-08 09:45 AMLike 0
- Was in store friday morning, they ran out and of course the rep can order one for me and i'll have in in 4 to 5 days. And boy were they happy to take my money...
I call saturday to get an update and possible tracking number and nothing. Call back saturday night, same story. Will be calling here soon to get an update. I have been professional and polite up to this point. If I get the same runaround today I am going to be livid.
So livid that I may file a complaint with the BBB.11-24-08 09:49 AMLike 0 - I checked tracking for a customer this morning seems that for some reason tracking numbers weren't posting over the weekend his just popped up today and he will have his storm tomorrow by 3pm maybe maybe if u call local store they can give you ur tracking number?
Posted from my CrackBerry at wapforums.crackberry.com11-24-08 09:54 AMLike 0 -
- I checked tracking for a customer this morning seems that for some reason tracking numbers weren't posting over the weekend his just popped up today and he will have his storm tomorrow by 3pm maybe maybe if u call local store they can give you ur tracking number?
Posted from my CrackBerry at wapforums.crackberry.com
ON the other hand, they sold me a device and gladly charged my CC. The least they can do is figure out WTF is going on with my order.11-24-08 10:06 AMLike 0 -
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I told her -- well I see the charge on my card, does that mean it'll ship. I was told "This is a very special case, and they are charging cards but it doesn't mean it will ship any time soon". She said there was some email passed around all the VZW reps this weekend explaining all of this.
My order status on the website changed from "Check back tomorrow" to blank, so hopefully that's a sign in the right direction.11-24-08 10:11 AMLike 0 - I just talked to my Rep, and he says the problem was the when u place a order it goes to an "Approval Team" Well something happened and orders were NOT approved in "order". So thats why i see so many cases of people ordering well after me(6 hours) that already have a tracking number! Its TOTAL BS!!!!!!!!!!!!! I ordered at 9am central on Friday. I am being told the 5th! I am NOT HAPPY!!!!!!!!!!!!!!!!!!!!!!11-24-08 10:12 AMLike 0
- its just a phone.... I'm sure you'll get by with having to wait a day or two in teh grand scheme of your whole life.
Call up verizon and ask for a credit or something to your account for having paid for a feature you didn't recieve (saturday delivery). If you got it for free though, be happy when you get the phone and pray its problem free.
-Rik11-24-08 10:16 AMLike 0 - Basically now they are telling me even though my order was placed at 930am on FRIDAY.. Before the 2pm deadline, and I ordered SATURDAY delivery. They may not have the phones available for what my rep PROMISED would be before 11/25.
-No tracking
-NO rep help.
-Stores have ZERO.
At this point.. What measures should I take.
See if you can get them to throw in a charger or something for your inconvenience. If you don't ask for something, they have no way of making it "better".
FWIW, I ordered via telesales on Friday morning (11:30 ET) and haven't received a tracking # yet. I called this morning and was told it will ship tomorrow for Wednesday delivery. I asked if they could email me a tracking # when it shipped, but since it's a telesales order, I have to call in to get the number. How lame.11-24-08 10:19 AMLike 0 - its just a phone.... I'm sure you'll get by with having to wait a day or two in teh grand scheme of your whole life.
Call up verizon and ask for a credit or something to your account for having paid for a feature you didn't recieve (saturday delivery). If you got it for free though, be happy when you get the phone and pray its problem free.
-Rik
Or if you are planning on reselling your current phone, and you have to tell the person willing to buy you dont know exactly WHEN you get the new phone, even though you have justifiable reasons to selling it in the window you origianlly were told...11-24-08 10:20 AMLike 0 - Basically now they are telling me even though my order was placed at 930am on FRIDAY.. Before the 2pm deadline, and I ordered SATURDAY delivery. They may not have the phones available for what my rep PROMISED would be before 11/25.
-No tracking
-NO rep help.
-Stores have ZERO.
At this point.. What measures should I take.
This was kind of expected, anyone remember the IPhone release? Similar... I hope you get your phone soon -- if you dont get it by Wednesday, then I'd go ape**** lol.11-24-08 10:20 AMLike 0 - Ordered with store rep in GA at 9am Friday. She said Sat delivery. Called yesterday and she said Monday. Nothing today, so I called 611 right now and rep told me it will be Dec 3rd.
Next call with be to cancel the order and just wait til stores have stock. I'm in no rush.11-24-08 10:21 AMLike 0 - seriusly, mods should start deleting these pointless threads. Stop whining, its a phone. You have an existing one right. You'll get it when you get it.
They have a problem out of their control and you want free service for a year? A free storm? Get real dude, there is nothing else they can do. Go have a drink, the world isnt over.11-24-08 10:21 AMLike 0 - *UPDATE* I called in and I spoke to a very knowledgable woman named Christine that told me that my order was one of the FEW that made it in before the 2 PM cut off..she said that my order hasn't been picked up from the warehouse but I should get an email with a tracking # by tommorow for Wed. Delivery Let's just hope it's true, but she DID mention that the WORST CASE SCENARIO IS DEC. 5th.11-24-08 10:22 AMLike 0
- Get this...I was waiting in line at the Verizon store Friday AM. Got on a list...was like #16 and was told they had plenty in stock for everyone on the list. 45 minutes later I get called up, go to the desk, and am told all gone! I also did the Saturday delivery and in fairness, I did get it by 10AM Saturday. I would certainly demand my $20 back for rush delivery or call around to every store in your area and see if its in and go pick one up and cancel the mail order. It is a pain...I understand that.11-24-08 10:26 AMLike 0
- seriusly, mods should start deleting these pointless threads. Stop whining, its a phone. You have an existing one right. You'll get it when you get it.
They have a problem out of their control and you want free service for a year? A free storm? Get real dude, there is nothing else they can do. Go have a drink, the world isnt over.
"Oh joy, look at the storm"... and you came in to hear complaints. Meanwhile you knew exactly what you were getting into when you stepped into the post. Let me take time out to let you re-read it so you can get it clear:
Okay.. Its Monday.. No tracking Info.. And VZW Reps say "its not promised"
I'm sure you saw the post said it had more than one page, so you figured people were actually "speaking" in the topic. So dont come in here with that antagonistic approach. I wont address you again. If you have words for me, PM me. We'll end the debate that way.
Thanks.11-24-08 10:26 AMLike 0
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Okay.. Its Monday.. No tracking Info.. And VZW Reps say "its not promised"
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