I am on about my 5th storm since may 30th. On this one and the one before I have had a problem I have not seen on any of the others. Sometimes when someone calls me during the conversation a screen pops up and in the upper left hand corner it says help me and the screen is filled with all kinds of tech info. free file space software version and more. It says call tech support but they don't know what is going on and only want to send a refurb phone which they did and it does the same thing. Shortly after this screen pops up the phone will lock up and I have to pull the battery. Any suggestions would be greatly appreciaited.