I hear people talk about the click, m screen has always beeped! I hate it! I called VZ today. dd a hard reset ... still beep! The CSR tried some of the phones there and he said they beeped as well. He then aid many of the features seen on the TV ads aren't real.
He was a super guy. I ordered a Curve replacement. I have loved the Storm but just too many quirks! I don't think it is ready for prime time yet.
There's a mechanical click sound that the Sure-Press screen makes...and there's a software option to enable a "Key Tone" (Options -> Screen/Keyboard -> Key Tone [On or Off])
LOL I really hope you didn't send your Storm back because Key Tone was turned on.
I haven't sent it back yet. Boy do I feel dumb!! I thought there was a "speaker" click not just the one from the screen!! Wow! I was disabling the beep and thought I would hear something from the speaker. Too soon old ... to late smart!