[mlw02]

Hi Folks-
i just got my storm this afternoon, I have been waiting for my upgrade date to finally get here. Well I got the storm and the stickers where all off of it when I got it from my retail store and the screen protector was off too. THe screen had a couple bad scratches on it and a few hair scratches. What do I do. I noticed them there and when I said something they just blew me off. I dont think I can call in and get a new one because my screen was scratched when I bought it can I? Thanks

[n0t0ryus1]

**** yes you can! And if they give you any problems speak to a supervisor. Don't let them get you...that's unacceptable!

[jmarcelletti]

And you let them blow you off why? You walked out the door w/ that phone WHY? .. That doesn't really make sense..

[jeff0469bell]

I don't want to sound cocky, But why would you leave the store with a damaged (NEW) phone. I would have never accepted it. So the best advise I can give you is go back to the store and talk to the manager and give him the reps name that lew you off, and hope for the best. I don't know if calling verizon will help, I can see them telling you what I just did, and they have no proof that the phone was scratched at the time of purchase or you did it. Good Luck I hope it works out for you. And welcome to CB.

[MuDvAyNe]

why in gods name would you leave with a messed up phone.

[Terrigno]

30 day garentee. Call Verizon and tell them the situation. You will get a replacement quick. More then likley a new one.

[mlw02]

Well I just called and they told me to call the original store. If they wont do anything call back and they would go from there.

[raylol16]

You definitely can exchange that. You shouldn't have even left with that one. It sounds like they knew they were giving you a messed up one and they are trying to unload it.

[M_Vineyard]

Who is your carrier? I know with Verizon you can bring any phone back withing 30 days if you're not happy. You don't even need a reason...

[mdude85]

Doubtful the screen is scratched, probably just the screen protector is scratched. Take off the screen protector from the phone.

[shalenboy]

Who is your carrier? I know with Verizon you can bring any phone back withing 30 days if you're not happy. You don't even need a reason...

Pretty sure it is 14 days, but I could be wrong...

[mAk0]

I too must say I would not have accepted that phone out of the gate. I would have definitely demanded that they retrieve another one.

[mlw02]

I am with Verizon. There was no screen protector in it. He said he accidently removed it when he took the stickers off it. They have a 30 day return but he told me it was best within 14 days. I am taking it back tonight after work.

[PwnBerry]

dont let them hold you down .... lol