I plugged my phone into bb desktop manager last night and it said their was a core upgrade. So I went ahead and ran the upgrade.
Later I found that my phone wasnt ringing or alerting me new tests and emails.
I went to the sounds settings and found that all the ringtones and alerts were gone they were deleted somehow.
Is there some where that I can find those files and reload them on my phone?
without having to reinstall the OS?
Same thing happened to me... battery pull does nothing to resolve. When I try to go back and manually add a ringtone to the account, there are no ring tones.
Did a core upgrade and the same thing happened--lost all ringtones and alert! I didn't put in any new ones, they were all pre-installed. Someone please help us!
Last edited by ttown54; 10-21-09 at 12:03 AM.
Reason: misspelling
Lost all preloaded tones/alerts as well. uninstalled Facebook, rebooted- nothing yet. will try reloading tones via DM tomorrow (USB cable's at the office). any other suggestions?
This did happen to me before as well. Wht I did was save them to my SD card and put them in a folder. Just like i put all my wall papers that I added.. ever since I did this no problem.
They get whiped out unless you save them on your SD card..
Also if you had them sent to your phone. Go in your SMS messages and look for them. If oyur lucky there still there and you can just save again.. NO problem ' guess it is if you delete the SmS messages..
Same problem here- all ringtones gone. Battery pull did not help.
This also caused some issues with incoming call notification. I have my phone set to vibrate only. Despite the fact that all the ringtones are gone, it would vibrate, then beep 3 times, then vibrate again.
I added a single ringtone of my own and the beeping stopped.
Can't find the ringtones in DM. Where are they stored?
I just had that happen to me last night when i installed the desktop and did the upgrade but heres what i did to fix it. I unistalled the desktop and did a wipe on my handheld. I reinstalled the desktop with the 4.7 version not the 5.0. When i did the wipe on the handheld it did not work so i i hooked it up to desktop 4.7 and did the upgrade and restarted it and it didn't work again so i did a wipe one more time and removed all third party apps with it then it was all restored. After that i hooked it up to the desktop 4.7 and DIDN'T do the core upgrade this time. It's weird the way i had to do it but hey it worked. Hope this helps you guys out.