Yesterday I started getting this error message on my Storm "Uncaught Exception: Java.lang.Nulpointerexception"
Ever since that error message came up I have been having problems with my Storm receiving messages & emails. I mean my phone shows that i have new messages & emails, but it is not allowing me to see them & my icon for my email account went away after receiving this message.
I tried to figure out what it was on the phone, with no luck, then I was going to just do a restore to my phone via Desktop Manager, but every time I connect my phone to the computer via the USB connection, Desktop Manager shows me a message saying that the connection to my device failed & to make sure that it is connected properly to the computer, so I am unable to do a restore on my device at this time as well.
Any suggestions?? Anyone else having the same problem??
And even with the problems with Desktop Manager, I went ahead & uninstalled & then reinstalled DM & it is still giving me the same error message saying that it can't connect to the phone properly but it shows that it is connected to my Storm (shows my PIN & says connected).
Negative the only other app that I had on my phone was the CB loader for the mobile site, I even took that off thinking that maybe that was the problem, but I am still in the same boat.
That is very strange. It's something in the update from Docs to Go that is causing your error I would have to assume. I just don't see how if you've already uninstalled it, you would still be getting the same problem.
Is it a new phone. Do you have a lot of info on it? If not, have you considered doing a wipe of the phone and reinstalling the OS?
I don't have a ton of info on it, and all the info that is on it I have on a backup on my computer, but I Haven't been able to get Desktop Manager to connect to my phone so that I can do a wipe & then reinstall. When I connect the phone to my computer, DM connects to the phone, says that it is verifying the info on the phone, checks for updates. When I try to change anything on the phone, it says that the phone isn't connected properly & it is unable to connect to the phone properly & to check to make sure that the USB connection is connected properly. I even tried changing USB ports, and that didn't solve that problem.
After you're done with the wipe DM will recognize the phone. I don't see a problem with the computer or DM. I believe it's the phone causing the problem for you right now.
Well after contacting Tech Support & following their suggestion, I now have my Storm working properly again. I went ahead and did a wipe on my phone & then reconnected it to my computer & amazingly DM then recognized the phone properly & I was able to do a restore on my phone & now everything is working properly.
Thanks for the assistance, the only reason that I called Tech Support was to make sure that they were aware of it that way if it didn't work (after them telling me to do so), I wouldn't have had a hard time getting a replacement.
Great, I'm glad that you got it working now. I completely understand, and I agree with you. At least if anything goes wrong, you can blame them instead of me!
Great, I'm glad that you got it working now. I completely understand, and I agree with you. At least if anything goes wrong, you can blame them instead of me!
That is why I finally decided to break down & call tech support, so that it was at least documented on my account, the problem that I was having.
