[--Trojan--]

Hi

Got another storm again today as lost previous one. Tried to set up email accounts but there is no option in the wizard? Only has enterprise activation! Im pretty sure the last one had the option to set up personal email accounts.

Will it be because of the OS? I havent updated the software on the thing just tried to set up the accounts and noticed there was no option to do this

Anyone Help?

[amavit]

Sounds like it used to be activated on BES. A wipe and OS install should fix that.

[--Trojan--]

cant have been activated before, it come from vodafone today.

not bothered about installing a new OS, what one would you recommend?

[amavit]

Are you sure it's not refurbed?

Try adding them here BlackBerry Internet Service

[--Trojan--]

yeah brand new handset from vodafone on contract

[amavit]

Well you should be able to add them at the website I gave, but idk where your email setup went to

[amavit]

I don't even have that option under my setup folder.

[--Trojan--]

would a new OS install clear that up?

[davarravad31]

Do you have the latest update?

[amavit]

would a new OS install clear that up?

I don't think so, it should be listed out of the box, but the fact that it only has BES activation makes me think there's an policy or something since you can't even add emails.

[--Trojan--]

says im on 4.0.0.174 platform

not sure if thats the latest update or not though

[amavit]

Read the other thing in that line. I think it's .122

[--Trojan--]

4.7.0.141 ??

[amavit]

Oh, yeah. Idk, I think that is the most current for Vodafone.

Did you try adding the email addresses through the BIS site?

[--Trojan--]

maybe its a faulty handset?

[--Trojan--]

yeah they are added on the BIS website

[amavit]

Are they not on your phone then? Just b/c you don't have the email setup client doesn't mean you can't receive your emails.

[--Trojan--]

i cant set them up on the phone

i have the email setup client, but it doesnt give me any option to add emails to the handset, but it is in the program list lol

can i not download that from anywhere?

[amavit]

Wow this whole time I thought you were missing the client, I'm so confused now lol. When you log into the email client, can you add the email via the bb button menu?

[--Trojan--]

no when i go into setup folder, i have email setup as a choice, then i only have do u want to setup a work email with enterprise server or edition or something?

nothing about adding a personal email account

[Transfigured]

VZW says all phones start w/BES query. Select yes & by end of process all will be setup properly w/BIS.

[--Trojan--]

can you explain that?

[Transfigured]

No i don't recall details...only that i selected yes & had no problems.