11-03-09 07:10 PM
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  1. RIMMAN's Avatar
    RIMMAN
    I have a 9530 with OS .328. I have the option "Auto Enable Mass Storage Mode When Connected" set to "YES" but when I plug the phone into my computer with the cable I can only see things stored on the media card and not the devise memory. I have a few pictures and videos that were stored here before I enabled the above option and I want to get them off the phone and onto my comp.

    Any suggestions?

    Thanks in advance for any help with this.
    11-01-09 07:10 PM
  2. altezzaboy03's Avatar
    altezzaboy03
    1. Unplug your Storm.
    2. Start up your BlackBerry Desktop Manager.
    3. Plug in your Storm.
    4. Both should show up now.

    I had the same trouble with my Storms running 5.0. Seems like a 5.0 OS thing.
    Last edited by altezzaboy03; 11-01-09 at 07:40 PM.
    11-01-09 07:32 PM
  3. RIMMAN's Avatar
    RIMMAN
    Originally Posted by altezzaboy03
    1. Unplug your Storm.
    2. Start up your BlackBerry Desktop Manager.
    3. Plug in your Storm.
    4. Both should show up now.

    I had the same trouble with my Storms running 5.0. Seems like a 5.0 OS thing.
    Tried it but still not working. When I pull up "My Computer" it only shows one of the drives, not 2 like it had before the .328 upgrade. I can't access the pictures unless I am viewing them on the phone itself. I can't pull them up on the computer.

    Anyone else have any suggestions?
    11-01-09 10:23 PM
  4. JRSCCivic98's Avatar
    JRSCCivic98
    And it's not going to... not with OS5. Your memory card will access, but not the internal memory, not anymore.
    11-01-09 10:38 PM
  5. howarmat's Avatar
    howarmat
    Originally Posted by JRSCCivic98
    And it's not going to... not with OS5. Your memory card will access, but not the internal memory, not anymore.
    why is this?
    11-01-09 10:40 PM
  6. RIMMAN's Avatar
    RIMMAN
    Originally Posted by JRSCCivic98
    And it's not going to... not with OS5. Your memory card will access, but not the internal memory, not anymore.
    all right then. Good to know. Thanks.

    So, in order for me to get the pictures off the device memory, I'll have to email them to myself, correct? Then I can delete them from the phone.
    11-01-09 10:41 PM
  7. altezzaboy03's Avatar
    altezzaboy03
    Hmmm. What version of Desktop manager do you have?
    there was a "service pack" that was released a couple weeks ago that was posted on Crackberry's main news page
    It worked for me on that newer version...(i think it was like version 5.0.1 or something)
    11-02-09 04:45 PM
  8. triton54's Avatar
    triton54
    View Document

    theres your fix...njoy
    11-02-09 05:35 PM
  9. Skybill's Avatar
    Skybill
    Excellent! Worked like a champ!

    Thanks.
    11-03-09 07:00 PM
  10. Craterz's Avatar
    Craterz
    Not having read the linked doc... I just unplug and plug back in then both normally come up. Now that I'm subscribed to this thread I will read the linked doc

    Posted from my CrackBerry at wapforums.crackberry.com
    11-03-09 07:10 PM
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