- I can't seem to figure out what's going on here. BES 4.1.7 with Exchange 2003. More than likely it was an Exchange software update that hosed me, but I can't seem to figure out where the underlying issue is.
MAPI on the BES and Exchange machines match, as well as cdo.dll.
Only affecting one user, me. Here's what happens in the MAGT log for me when I receive mail.
Code:[40423] (02/15 12:09:39.403):{0xA14} {[email protected]} Queuing new mail through notification (external). EntryId=12465 [40724] (02/15 12:09:39.403):{0xE60} {[email protected]} Get record key for this MAPI object, EntryId=12465 [40435] (02/15 12:09:39.433):{0xE60} {[email protected]} Queuing new mail through notification. EntryId=12465. Msgs Pending 0
Code:[40423] (02/15 05:04:08.138):{0x38C} {[email protected]} Queuing new mail through notification (external). EntryId=41116 [40724] (02/15 05:04:08.138):{0x848} {[email protected]} Get record key for this MAPI object, EntryId=41116 [40435] (02/15 05:04:08.138):{0x848} {[email protected]} Queuing new mail through notification. EntryId=41116. Msgs Pending 1 [30085] (02/15 05:04:08.288):{0x848} {[email protected]} New mail has arrived, EntryId=41116 [40287] (02/15 05:04:09.240):{0x848} {[email protected]} Queuing message, RefId=-367359402, EntryId=41116, Posted=02/15 05:03:07, Delivered=02/15 05:04:06 [30066] (02/15 05:04:09.240):{0x848} Total Msgs Pending 53 [40000] (02/15 05:04:09.300):{0x974} HTML email requires 5871 bytes for 1054 bytes of plain text [40391] (02/15 05:04:09.300):{0x974} {[email protected]} RefId=-367359402 references 1 image(s) (in 5871 bytes of body) 0 from MB, 0 from cache, 0 failed. 0 images (0 bytes) pushed, 0 images (0 bytes) cached [30081] (02/15 05:04:09.310):{0x974} {[email protected]} Sending message to device, size=1763, EntryId=41116, RefId=-367359402, TransactionId=-881458148, Tag=263745 [40279] (02/15 05:04:09.310):{0x974} {[email protected]} SubmitToRelaySendQ, Tag=263745
Thanks in advance!02-15-10 02:19 PMLike 0 - I had a similar issue with a user, though it was BES 5.x and Notes/Domino. I couldn't see anything out of the ordinary. What I ended up doing was turning off all connections on his phone and turning them back on again. Just like that everything was flowing again.02-15-10 03:08 PMLike 0
- Thank you for the reply. I gave it a shot, and no-go. I've pulled the battery, re-activated on the BES, removed the user and re-added to the BES..
I think i've narrowed it down to not syncing the inbox. Sent items it syncs. Calendar, notes, practically everything else but incoming emails, and only to the desktop account.
With the messages above, is it a server-side issue or device-side? The problem is I don't know where to look to see what's going on. Wireless reconciliation is turned on in the BES. I'm at a loss..02-16-10 02:07 PMLike 0 - Thanks GlenB, I actually found the issue.
I have no idea how it happened, but when I was poking through Desktop Manager (which I only use to upgrade the OS on the blackberry), I noticed in the Email Settings that it was set to only sync specific folders.
Apparently it was only syncing Sent Items. I set it to 'Sync Inbox and Sent Items', and it's working again.
I have NO idea how that setting got changed. I don't leave Desktop Manager running, so maybe something just got corrupted somewhere, but it seems to have done the trick. Thank you for your suggestions, and hopefully this helps someone in the future! (And hopefully it STAYS working.)02-16-10 02:42 PMLike 0 - See my thread here: http://forums.crackberry.com/f50/bes...yncing-424494/
Same problem - Desktop DM settings mysteriously being changed.02-18-10 08:37 AMLike 0
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Not receiving BES mail, BIS fine
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