I've noticed something interesting with my BlackBerry 8830 World Edition and BlackBerry Enterprise Server. We've got BES running on a dedicated server with Exchange 2007, and it reconciles messages in my Inbox just fine--unless I delete a message from Outlook and then empty my deleted items before the device has a chance to reconcile again. If that happens, then the item(s) I deleted still show up in my handheld's message list and I have to delete them from the device separately.
Has anybody else experienced an issue like this when using BES? Thanks!
I think I have a fix for this as I was just wrestling with it all morning, there were two important settings to make sure they were checked.
On the phone you need to go into - message >options>email reconciliation>
Then change delete on to Mailbox & Handheld
That was the easy part that is listed everywhere...
Somehow being the admin for our new BES server I started looking at the settings there and found this little gem:
Under server configuration go to the messaging section and about the 7th option down was "Hard Deletes Reconciliation" - change that to true, reboot the server and bam, problem solved.
I've got the same issue and have checked that the phone and server have the correct settings.
Handheld - Mailbox & Handheld with Mailbox Wins
Server - True for Hard Deletes Reconciliation.
Another symptom is that if I delete an unread email from the mailbox it still shows up unread and present on the handheld. My phone currently has 74 unread emails - my outlook mailbox has 0.
Do you have the same Exchange SP installed on your BES as you do on your Exchange Server? There is a cdo.dll and another that need to be the same version. We had some reconcile issues and that's what RIM had us start with.
Posted from my CrackBerry at wapforums.crackberry.com
