1. sskye's Avatar
    I am using xiaomi Mi 8 phone and UEM cannot be activated. It firstly says "Your using this app outside of your work profile". And then it turns out "your device cannot be activated at this time. The google account could not be created" and "Your using this app outside of your work profile". Could you help me to have a look? Thank you very much.
    11-25-20 09:40 AM
  2. conite's Avatar
    I am using xiaomi Mi 8 phone and UEM cannot be activated. It firstly says "Your using this app outside of your work profile". And then it turns out "your device cannot be activated at this time. The google account could not be created" and "Your using this app outside of your work profile". Could you help me to have a look? Thank you very much.
    I'm assuming you actually have a corporate UEM you're trying to connect to?
    11-25-20 02:54 PM
  3. sskye's Avatar
    Yes, I am trying to connect to corporate UEM to receive work emails. Thank you.
    11-25-20 03:28 PM
  4. Chuck Finley69's Avatar
    Yes, I am trying to connect to corporate UEM to receive work emails. Thank you.
    You’ll need to contact IT help desk in your corporation.
    11-25-20 04:16 PM
  5. sskye's Avatar
    But using iPhone is fine to connect to the same UEM. Is it Android phone problem? Thanks.
    11-25-20 04:21 PM
  6. Chuck Finley69's Avatar
    But using iPhone is fine to connect to the same UEM. Is it Android phone problem? Thanks.
    Your corporation may have setup additional limitations or steps to use Android devices.
    11-25-20 04:32 PM

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