Blackberry log files

Hello chaps. I have searched but have not found. Hopefully, someone may be able to help.

I have been asked to examine the BES logs for a certain set of search terms. Whilst my search has revealed a lot, I am puzzled as to how to identify a particular user for each entry reliably.

For example, in the log we have a line like this:

<time and date>:[11011]:<MDS-BBServer>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, DEVICEPIN = u171, URL = hxxp://completely.inappropriate.com : SKIPPED IMGS 4 total size 2.10K, SENT IMGS 9, UPDATED IMGS 0, SKIPPED JS 0 total size 0.0K, SENT JS 0, UPDATED JS 0, SKIPPED CSS 0 total size 0.0K, SENT CSS 0, UPDATED CSS 0>

Only thing is, the device pin mentioned is a completely different format to our device PIN's (e.g. '20674931').

Where is this errant device PIN coming from? Anyone got any ideas?

Thanks in advance for any responses...

Which log file are you looking at? All of my PINs are alphanumberic.

Something odd going on there with your MDS service. Every pin I have every seen is an 8 digit hexadecimal number (digits 0-9, letters a-f). I just checked my MDS logs and the only devicepins in my logs follow the normal conventions.