1. slideaway's Avatar
    So I'm running BES10 and following the instructions below found in the admin guide and I don't see the two choices listed. The only thing listed under Device activation is 'Specify new device password and lock device'

    Am I missing something? I've logged in as myself and as adminbds, both enterprise admins within BES10, and these options are not present. Did I miss a configuration step when setting up BES10

    Delete device data and deactivate a device
    1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
    2. Click Manage users.
    3. Search for a user account.
    4. In the search results, click a device PIN.
    5. On the Device information tab, in the Device activation section perform one of the following actions:
    • To delete all device data and remove the device, click the remove icon for this action and click Delete all device
    data and remove device. The device status is Delete pending until all data on all associated devices is deleted.
    • To delete all work data and remove the device, click the remove icon for this action and click Delete only the organization data and remove device. The device status is Delete pending until work data on all associated
    devices is deleted.



    UPDATE: Self-help is always nice. I found the options by clicking on the user, not the PIN. After clicking on the user, on the User Information tab under the PIN section, to the far right are 4 icons. Those icons are:
    1. View icon (when clicked actually logs me off the BES)
    2. Remove device - which won't delete any data
    3. Delete all device data and remove the device
    4. Delete only the organization data and remove device
    I'm going to give the 4th option (desired) a test and will let anyone interested know if it works.

    UPDATE2: Worked
    Last edited by slideaway; 05-09-13 at 12:22 PM.
    05-09-13 11:49 AM
  2. Lucci winata's Avatar
    Update

    Posted via CB10
    05-31-13 09:37 PM

Similar Threads

  1. 9900 BIS Issues: Roaming and device OS Wipe Options
    By Chaotic_Cannon in forum BlackBerry Bold Series
    Replies: 5
    Last Post: 01-11-12, 04:15 AM
  2. "Wipe Handheld" option missing
    By danamarie09 in forum General BlackBerry News, Discussion & Rumors
    Replies: 47
    Last Post: 01-01-11, 01:31 PM
  3. Create BB Device Software configuration menu option missing in BAS
    By lund in forum BlackBerry Secure UEM & Productivity Suites
    Replies: 1
    Last Post: 04-12-10, 04:41 AM
  4. Breakdown Of Device Wiping Options
    By ghostshell in forum BlackBerry Curve Series
    Replies: 0
    Last Post: 01-21-09, 09:15 AM
  5. Compose SMS option missing on 8830?!?
    By bglassbe in forum BlackBerry 88xx Series
    Replies: 5
    Last Post: 09-10-07, 10:21 AM
LINK TO POST COPIED TO CLIPBOARD