08-14-13 02:16 PM
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  1. alockheart's Avatar
    alockheart
    Afternoon,
    Our BES server is currently on version 10.1.0 and I am trying to install MR1 (10.1.1). But I am having an issue with the Setup wizard.

    I get to the "Database Information" section of the wizard and everything is greyed out, also as you can see from the screenshot a "dynamic"
    port is selected.

    BES 10.1.0 update problems to 10.1.1-bes10.1.1update.jpg

    When i hit next (regardless if backup the database option is checked or not) i recieve the error "Microsoft SQL Server does not support
    using a dynamic port with an unnamed instance". And I am not able to proceed.

    When I first installed BES 10 I configured the database information to a static port of 1433.

    Is anyone able to tell me what I must do to proceed with this update?

    We are running Microsoft SQL Server 2008 R2 (RTM) version 10.50.1600.1 64Bit on Windows 2008 R2 DC SP1.

    Kindly advise,

    Regards,
    A
    08-14-13 01:39 PM
  2. smoothrunnings's Avatar
    smoothrunnings
    Originally Posted by alockheart
    Afternoon,
    Our BES server is currently on version 10.1.0 and I am trying to install MR1 (10.1.1). But I am having an issue with the Setup wizard.

    I get to the "Database Information" section of the wizard and everything is greyed out, also as you can see from the screenshot a "dynamic"
    port is selected.

    Click image for larger version.  Name: bes10.1.1update.jpg  Views: 49  Size: 41.2 KB  ID: 192489

    When i hit next (regardless if backup the database option is checked or not) i recieve the error "Microsoft SQL Server does not support
    using a dynamic port with an unnamed instance". And I am not able to proceed.

    When I first installed BES 10 I configured the database information to a static port of 1433.

    Is anyone able to tell me what I must do to proceed with this update?

    We are running Microsoft SQL Server 2008 R2 (RTM) version 10.50.1600.1 64Bit on Windows 2008 R2 DC SP1.

    Kindly advise,

    Regards,
    A
    You should not have played with the database information the initial installation. I would recommend you call BlackBerry TSS and have them fix it for you since you went outside of best practices when you did the initial installation.
    08-14-13 01:55 PM
  3. Sith_Apprentice's Avatar
    Sith_Apprentice
    Mod Team Emeritus
    Are you using the 10.1.1 upgrade? If so, download the newer 10.1.2 upgrade, it fixes *some* issues in the upgrade process. Follow the upgrade guide exactly and you will be good to go. Upgrade guide located here:
    BlackBerry Enterprise Service 10 - Manuals and Guides

    http://docs.blackberry.com/en/admin/...e_Guide_en.pdf
    08-14-13 01:57 PM
  4. alockheart's Avatar
    alockheart
    Thanks. Ill have a go with 10.1.2 to see if i can get past the problem and if not will get BB TS on the phone.
    08-14-13 02:16 PM
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