09-13-15 01:51 PM
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  1. jaideep tribedi's Avatar
    jaideep tribedi
    I tried updating the latest update released few days back. Its not working either through wifi or using link. This seriously sucks. I am on Q5. Also my free space went from 1.5 gb to less than 300 mb. I don't want to use an autoloader or sanchesi to fix it.
    09-11-15 01:25 AM
  2. nelsonningombam's Avatar
    nelsonningombam
    Software updating won't succeed says critical error occurred, how can I fix this?-img_20150909_132226.png




    Same here

    Posted via CB10
    09-11-15 03:26 AM
  3. baarn's Avatar
    baarn
    Make sure you are using a good USB cable.
    You might need to backup your data and reload using Link.
    09-11-15 05:02 AM
  4. jaideep tribedi's Avatar
    jaideep tribedi
    Originally Posted by baarn
    Make sure you are using a good USB cable.
    You might need to backup your data and reload using Link.
    I tried it 4 times. Last time I didn't touch the phone, laptop or the usb cable. I very much doubt if it has anything to do with USB cables.
    09-11-15 06:15 AM
  5. conite's Avatar
    conite
    Ambassador
    Originally Posted by jaideep tribedi
    I tried updating the latest update released few days back. Its not working either through wifi or using link. This seriously sucks. I am on Q5. Also my free space went from 1.5 gb to less than 300 mb. I don't want to use an autoloader or sanchesi to fix it.
    Backup with Link, reload OS or run autoloader, restore with Link.

    Although a clean install is always preferable.

    PassportSQW100-4/10.3.2.2639
    Last edited by conite; 09-11-15 at 06:32 AM.
    09-11-15 06:18 AM
  6. pacman84's Avatar
    pacman84
    Same problem on my gf's Q5. Methods I tried to install the update:
    OTA.
    Link.
    With Firefox browser.
    Sachesi.

    None of these work, all installations simply abort at around 30%. This is ridiculous. Can't believe I have to use an autoloader. Is it even confirmed that that works?

    -pac

    EDIT: before posting here, I created a thread about this here on crackberry.
    http://forums.crackberry.com/blackbe...pdate-1037903/
    09-11-15 07:22 AM
  7. conite's Avatar
    conite
    Ambassador
    Originally Posted by pacman84
    This is ridiculous. Can't believe I have to use an autoloader. Is it even confirmed that that works?
    I have a Q5. Yes the autoloader works.

    I usually do updates with Sachesi (non-destructive) in a piecemeal fashion, but I wouldn't recommend that to a novice.

    PassportSQW100-4/10.3.2.2639
    09-11-15 07:28 AM
  8. jaideep tribedi's Avatar
    jaideep tribedi
    Originally Posted by conite
    Backup with Link, reload OS or run autoloader, restore with Link.

    Although a clean install is always preferable.

    PassportSQW100-4/10.3.2.2639
    I know about autoloaders. I just don't want to update the phone every time with autoloaders. Its a tiring process to set up each and every setting over again every time. Why can't the normal update process work. Is anyone at blackberry even looking at this issue at all.
    09-13-15 01:51 PM
« Panorama on OS 10.3.2.2474 (Issue) | Will an unlocked Telus Q5 work with Mobilicity? »

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