1. crkbrryblkbrry's Avatar
    My Q5 is on 10.3.2.2474 and bb link and system update (on phone) says everything is up to date.

    I needed to transfer my classic data to the q5 as a backup but it will not allow me to as it says the os is not compatible.

    Can the q5 be upgraded to a current OS to accept the data from my classic? (classic is on 10.3.3.2137)

    Any info or help would be appreciated,

    Thank you in advance.
    07-16-18 12:29 PM
  2. brookie229's Avatar
    My Q5 is on 10.3.2.2474 and bb link and system update (on phone) says everything is up to date.

    I needed to transfer my classic data to the q5 as a backup but it will not allow me to as it says the os is not compatible.

    Can the q5 be upgraded to a current OS to accept the data from my classic? (classic is on 10.3.3.2137)

    Any info or help would be appreciated,

    Thank you in advance.
    Yes it can by using the Q10 autoloader (zipped 1.46Gb file needed ONLY) here: https://mega.nz/#F!fA0URRLL!P-4nDqc5...5LyhA!uUEXFISb

    Download this file to your PC's desktop, unzip it, then plug your Q5 into PC and click on the autoloader .exe file. This will totally wipe your Q5 and put the same OS on it as your Classic. The procedure is easy and only takes about 15 minutes. You will then need your BBID/password etc to set it up as if new.
    07-16-18 12:47 PM
  3. crkbrryblkbrry's Avatar
    For some reason I am not able to perform this task with the auto loader.

    the .exe file wont extract/won't open, is there a specific program needed to complete this?

    Thanks again for the help.
    07-17-18 08:14 AM
  4. brookie229's Avatar
    For some reason I am not able to perform this task with the auto loader.

    the .exe file wont extract/won't open, is there a specific program needed to complete this?

    Thanks again for the help.
    Use the program "7-Zip".
    07-17-18 08:44 AM
  5. crkbrryblkbrry's Avatar
    I was able to update my Q5 with the autoloader using that program and back up my classic data.

    Thank you for the quick response and help, It is really appreciated.
    07-18-18 09:01 AM
  6. brookie229's Avatar
    I was able to update my Q5 with the autoloader using that program and back up my classic data.

    Thank you for the quick response and help, It is really appreciated.
    No problem, glad it worked out for you.
    07-18-18 09:04 AM

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