1. poomslike's Avatar
    Hey all I have a problem in the keyboard of my new Q5 that is some digits doesn't functioning not working although it was working when I bought it 10 dayz ago!! I wonder if it is a os problem or its a hardware problem?...

    Plz help and tnx

    Posted via Z10
    04-27-14 06:38 PM
  2. alan510's Avatar
    I have no issues at all. What OS are you using? How many apps do you have? How much storage is left on your device? Have you installed BlackBerry Virtual Expert from BlackBerry World and run the tests?

    I know, a lot of questions. I'm just guessing as my keyboard works perfectly and I've been using the Q5 for about a month now

    Posted via CB10
    04-27-14 08:56 PM
  3. billsterjito's Avatar
    More importantly! Did you still something on it?

    My wife has a Q5 and is always typing in it. She has had no problems. At least 6- 8 months.

    Posted via CB10

    Edit: still = spill
    04-27-14 09:21 PM
  4. spruceartist's Avatar
    If you haven't spilled anything on it and you picked it up close by take it back quickly. Most places offer a 14 day free exchange, but send it in for repairs if you take it in after that.

    Posted via CB10
    04-28-14 02:35 AM
  5. poomslike's Avatar
    I have a decent free storage coz I don't have apps at all, I didn't spill anything on it, nothing bad happened to it!...just stopped functioning by itself ...and my OS is official so I don't know whats wrong with it!

    Thanks all for replying

    Posted via Z10
    04-28-14 02:58 AM
  6. qwerty4ever's Avatar
    Exchange the smartphone at your wireless carrier. I highly doubt the keyboard failed due to a manufacturing defect. The build quality of the BlackBerry Q5 is exceptional.

    Posted via CB10 on BlackBerry Q5
    04-28-14 06:18 AM

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