1. Q5MAN's Avatar
    Hi All

    Cannot get Blackberry ID to match my phone!! Common problem I thing? Cannot back up my phone with Blackberry link as well because of the ID problem!! Any ideas?
    01-13-15 03:48 AM
  2. jaydee5799's Avatar
    Are you using the correct BBID? Is this the BBID you used when you first signed on to your Q5? When you backed it up? It all has to match
    01-13-15 05:29 AM
  3. Q5MAN's Avatar
    my ID is my email address. Changed my password many times but still no joy!! Could it be a screen name problem? Been told to wipe my phone but i cannot back it up through the Blackberry link!!
    01-13-15 06:07 AM

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