[abdinjamal]

Hi!

My Q5 camera just stopped working. It started with pictures being blurry if I had flash on then suddenly it started writing "Flash mode change fail" followed by "camera can't be started". Any help would greatly be appreciated as my phone is brand new, my work relies mostly on the camera and the phone was imported thus not warranted.

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[abdinjamal]

By the way my Os version is Q5SQR100-2/10.2.0.1791

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[nbrought]

I have exactly the same issue and same o/s version - Q5SQR100-2/10.2.0.1791

any help much appreciated

[adycoke2]

SQR100-2 here,but no issues

[nbrought]

Well after full factory reset and reload of 10.2.0.1791, guess what same issue... 'The camera can't be started' !!!

If anyone does come up with a fix for this, please post here

Thanks

[Gabouka]

same issue here for a long time now, and nobody knows a fix.... Very irritating

[adycoke2]

maybe you have a hardware issue

[nbrought]

Well, it worked fine before software update, so assuming a software problem, seems to be a common issue.

[Gabouka]

Yes. My BB Service changed the cameras, and the problem still exists. So it is a software issue, but as of course, Nobody inside Blackberry cares. Is the Q5 have been forgotten?

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[botut0712]

Try to reload your OS, or upgrade to 10.2.1.1055, or sideload your OS camera bar file, give it a try, cause there is an issue with Q5 camera since i got it from OS 10.0.xxx
10.2.0.1791 sys.camera bar file :
https://mega.co.nz/#F!Zw0HFBAQ!G9E_hHejVvcmgT6OQiOgSw

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[Gabouka]

I have tried many kinds of camera bars, and OS-s, and none of them worked...

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[Bugatti Veyron1]

This problem can be only be solved by downgrading to 10.1 from 10.2 so u will have to download 10.1 autoloader

[Gabouka]

Thanks for the option, i have tought about it. Will try it next Day

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[Gabouka]

SO, under 10.1 the camera still doesn't work...

[pherjersy]

The sensor proximity issue that happened yesterday solved my camera can't be started problem and my phone is working fine now after I did the Hard Reset.

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[djturnerXV]

help please, recently upgraded my software and have hard resetted twice within a few hours and even swapped micro sd cards, this problem recently occured in the past day, the problem is when i load the camera a message appears saying "this application does not have permission to use the camera" after fiddling around the settings to try and solve this i still have no luck, google and other forums do not seem much help, not even my service provider know not like they would anyway i really need my camera to work so i can create photo graphic evidence for my nvq course, but this is only making things hard for everyone, my phone is a blackberry q5 if anyone can help, i would not know how to thank you, this is urgent and needed so please reply ASAP!

[crankedcoffee]

I use my Q5 daily for work. I take on average between 75 and 100 pictures with it. I have BB10 OS Version 10.2.0.429 and have had no issue with the camera. That's not entirely true, I trigger the camera frequently on the home screen because of the shape/size of my hands. I'm sorry that this might not be of any help but it may help to know that my OS version operates properly.

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[BlackberryCanada]

Get rid of that version of OS. Get 10.2.0.429.
My camera works fine on that version.
Use an official OS, instead of a leak.

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[djturnerXV]

help? this is what i meant! i would start the camera this erro will pop up then after selecting ok, the camera icon is stuck until i swipe to close the camera?

[BlackberryCanada]

Stop using leaks! They are not proven! Update your phone over the air to 10.2.0.429

Why is this hard to comprehend?

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[djturnerXV]

this is not a leak this is an update provided by blackberry itself i only update when i get nonificated from them myself? could it be anything else apart from software?

[djturnerXV]

is that what you mean? i dont know what a leak is lol

[Soossitta]

Well, I don't have this issue, but am having a different problem with my Q5 camera.. When I take a picture with a flash it is very dark, I hardly see a thing! Although my 5 years old blackberry work better and take better pictures in dark scene! I believe the flash timing is wrong, am not sure! If anyone knows how to fix this ? I am using OS 10, 10.2.0.429

[LamarStarr]

Did you get it to work? My coworker has the same issue

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[AcidburnQ5]

im having the same issue aswell:s please help CB

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