1. fourthsantos's Avatar
    I'm having a hard time updating my phone to 10.2.1. My carrier already has the update (prepaid) but every time I check the software updates it says that my phone already has the latest software. I tried Blackberry Link it also said my phone has the latest software and I also tried inserting other carrier sim and to no avail.

    Please help me on how to update my phone. Any replies would be greatly appreciated thank you!
    niel346 likes this.
    02-14-14 09:31 PM
  2. anon(3732391)'s Avatar
    What OS do you have on your device now?
    02-14-14 09:40 PM
  3. fourthsantos's Avatar
    What OS do you have on your device now?
    OS Version: 10.2.0.1767
    Software Release: 10.2.0.415
    02-14-14 09:50 PM
  4. fourthsantos's Avatar
    Anyone out there who knows how to do this please help!
    02-15-14 03:47 AM
  5. Taigatrommel's Avatar
    Which carrier are you using, are you 100% sure they already published 10.2.1 for the Q5?

    Actually I am somewhat baffled your Q5 seems to be running 10.0, the Q5 was released with 10.1 by default and you should at least be running that versionm by now.

    Double-typed and posted with a BlackBerry Q10.
    02-15-14 04:08 AM
  6. anon(3732391)'s Avatar
    I'm a bit stumped,too!
    You might try restoring to the original OS and then try to update to the latest one.

    Do it through BB link.
    And before you do anything, be sure to do a full Back Up of your device.

    I have a Z10.

    If you don't get a response, soon.. start another thread!

    Sorry I couldn't do more for you.
    I know how frustrated you must feel but be patient and you'll find the help you need

    .. and don't forget to breathe!
    02-15-14 05:24 AM
  7. fourthsantos's Avatar
    I'm using Globe Telecom from the Philippines and it is confirmed that the carrier has released 10.2.1 What do you mean my Q5 seems to be running on 10.0? The OS says it's 10.2.0 I tried restoring through Link and when I update it it's just 10.2.0 :--( I'm really confused I don't know what to do about it.

    Which carrier are you using, are you 100% sure they already published 10.2.1 for the Q5?

    Actually I am somewhat baffled your Q5 seems to be running 10.0, the Q5 was released with 10.1 by default and you should at least be running that versionm by now.

    Double-typed and posted with a BlackBerry Q10.
    02-15-14 10:46 AM
  8. moegrand's Avatar
    Folks: upgrade via BlackBerry Link. It avoids stressing internal storage and has never failed for me; while I have had several failures on upgrades on the phone. Just takes a few minutes to install the software.

    Just my 2 cents as a long time BlackBerry user and multiple BlackBerry 10 phone owner

    Posted via CB10
    02-16-14 02:09 AM
  9. niel346's Avatar
    brod try mu yung sachesi..Q5 din cp ko pro hindi ma update via OTA..sa sachesi ko na update ang Q5 ko

    Posted via CB10
    02-16-14 06:05 AM
  10. LyleNacario's Avatar
    How do you guys do that? is that an App? re: Sachesi...
    02-17-14 07:14 PM
  11. ndr696969's Avatar
    Folks: upgrade via BlackBerry Link. It avoids stressing internal storage and has never failed for me; while I have had several failures on upgrades on the phone. Just takes a few minutes to install the software.

    Just my 2 cents as a long time BlackBerry user and multiple BlackBerry 10 phone owner


    sorry for my naiveity . where do i get blackberry link to updated ?
    Posted via CB10
    02-19-14 02:21 AM
  12. redchilli88's Avatar
    How do you guys do that? is that an App? re: Sachesi...
    http://forums.crackberry.com/bb10-le...achesi-904841/
    LyleNacario likes this.
    02-19-14 05:16 AM
  13. redchilli88's Avatar
    02-19-14 05:21 AM

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