1. Rick-TJR's Avatar
    Hello everyone. I got the Q5 and everything seems to be working fine after 3 attempts to get a Q5. But I noticed something weird. The phone doesnt seem to charge if you power the phone off. It charges fine with the phone on only. It came with a 10.2.1 OS but I immediately put on 10.3. 0.1154 when I opened the box, so I have no idea if it would have worked with 10.2.1. Is this an OS problem? Does anyone else have this similar problem with 10.3? Thanks for the input.
    09-21-14 09:03 AM
  2. Paraliotis's Avatar
    it can be an OS problem so keep track of the latest Os and if it comes a minor small update it may be the fix.
    so it charges when is switched on or off ???? Try to take the battery of and clear the poles of charges the charger usb and the usb micro plug which plugs to the phone and the phone charge connector with pure alcohol and a tooth paste to reach the connectors . it may help.

    make sure you plug the cable correct and up to the end , and straight .
    09-21-14 09:18 AM
  3. last_attempt's Avatar
    My Q5 with 10.2.1 charges while off. The LED flashes a lite green while its charging. Must be the update causing this.
    09-21-14 11:34 AM
  4. Rick-TJR's Avatar
    Thanks for everyone's input. Can anyone confirm what is happening to your Q5 with 10.3? Thanks
    09-21-14 02:30 PM
  5. Umaima_B_Dia's Avatar
    My Q5 is running fine!

    Q5SQR100-2/10.3.0.1052

    (p.s. oops, just read you have. 1154)
    09-21-14 07:27 PM
  6. rebroker2009's Avatar
    Try a different charger and/or usb cable to be sure. My guess is either that or the leaked software didn't play nice

    Q10 with Telus on 10.3.0.1052
    09-21-14 07:36 PM
  7. Rick-TJR's Avatar
    Ok. Thanks guys for the reply. Two of you are both running 1052, so maybe that might mean something about 1154. I hope so, as I thought 3s a charm, but maybe not in my case. Otherwise, her phone seems to be running fine. I guess we just have to charge it while being left on and wait for the official 10.3 release in 2020; just kidding.
    09-21-14 08:05 PM

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