Built for Business - Learn more about BlackBerry KEY2
  1. Mothannation's Avatar
    How can I take off the dust under my Q5's screen? It's been so annoying to me

    Posted via CB10
    04-20-15 10:26 AM
  2. Gordash's Avatar
    If the phone is under warranty, take it back to the store. I have the same problem
    04-21-15 08:09 AM
  3. BB-JAM215's Avatar
    Have you tried wiping it with a soft clean cloth?
    04-21-15 05:37 PM
  4. mycj7's Avatar
    How did you get dust under the screen?? Did you mean screen protector? If so, pull it off, clean the screen and put on another screen protector.


    Posted via CB10
    04-21-15 06:11 PM
  5. Mothannation's Avatar
    How did you get dust under the screen?? Did you mean screen protector? If so, pull it off, clean the screen and put on another screen protector.


    Posted via CB10
    I don't know how did it get under my screen and no I'm not using a screen protector.

    Posted via CB10
    04-22-15 05:09 AM
  6. Matty's Avatar
    Yeah, I also have a very hard time believing these "stories" about dust under the screen. Just can't see how it's possible...

    I would advise sending it in to be repaired if under warranty or invert in a Leather Pouch provided by BlackBerry. That will keep it safe and covered.

    Posted via BlackBerry Q5 on 10.3.1.2576
    04-22-15 12:19 PM
  7. mycj7's Avatar
    Send it back or replace the screen, that's the only way.

    Posted via CB10
    04-22-15 05:12 PM
  8. z10Jobe's Avatar
    The only way I could see dust getting under the screen is if the flap covering the sd and sim cards is not properly put back.

    Posted via CB10
    04-22-15 05:21 PM
  9. pizzawheel's Avatar
    I have the same issue! Handset coming up for a year old; hatch for the sim/ data card always closed. Just mildly irritating.

    I took and image of a dark background to show this; obviously it's not captured in a screen grab, but I will post something here when I get the cam in my Z30 fixed. ...
    Last edited by pizzawheel; 04-28-15 at 12:01 PM.
    04-24-15 04:33 PM
  10. pizzawheel's Avatar
    Here you go- taken on the replacement Z30.

    Dust in the Q5 screen....
    Attached Thumbnails How can I take off the dust under my Q5's screen?-q5-dust.jpg  
    05-12-15 03:19 PM
  11. Umaima_B_Dia's Avatar
    Here you go- taken on the replacement Z30.

    Dust in the Q5 screen....
    Ouch
    That. is. annoying!
    05-13-15 01:24 AM
  12. nick13b's Avatar
    Here you go- taken on the replacement Z30.

    Dust in the Q5 screen....
    There is clearly a Crack in the screen right top corner.

    Posted via R115-Aramis.
    05-13-15 01:59 AM
  13. pizzawheel's Avatar
    The crack is a new thing. I suspect because it doesn't nestle with my Z30 quite as nicely as it did with my Z10. But the dust has been there for a long time- it's just something that was such a minor annoyance I didn't even think about it.

    Overall I love the Q5, dust and all.

    There is clearly a Crack in the screen right top corner.

    Posted via R115-Aramis.
    mh1983 and nick13b like this.
    05-13-15 09:16 AM
  14. Pcmx's Avatar
    I just got a hair under my screen somehow. It looked like a crack but wouldn't wipe off and moves around between the glass and the lcd lol I have no idea how something would get in there. my ear piece speaker is shot form metal debris tho so maybe will use this as an excuse to get some new parts and fix this.

    Posted via CB10
    11-30-15 06:05 PM
  15. last_attempt's Avatar
    If you keep it in your pant pocket make sure your pocket is clean of dust & lint etc. I'm sure that's how it gets in for most people, better yet try using a shirt pocket instead.

    Posted via CB10
    12-02-15 03:34 AM
  16. 3Dee's Avatar
    The dust under screen appears to be an insurmountable structural fault - I think it comes through the USB post. FWIW I've found that the additional of the hard shell case (meaning the USB post is recessed and less prominent) has much reduced the amount of new dust I get under the screen.

    Posted via CB10
    12-03-15 10:53 AM
  17. mycj7's Avatar
    I now know what you are talking about. Have some dirt under the center of my screen. No idea how it got there either. Odd. Will be getting a Priv soon so not an issue for me, but still annoying!

    Posted via Q5
    01-01-16 07:40 PM

Similar Threads

  1. Samsung got the bends too?!?!
    By Black Ice in forum Android
    Replies: 6
    Last Post: 05-17-15, 09:51 PM
  2. How do I do a backup restore with Blackberry Link?
    By bassnovice2001 in forum BlackBerry Link
    Replies: 3
    Last Post: 04-22-15, 12:31 PM
  3. How good is the passport as a document reader?
    By SebToelle in forum BlackBerry Passport
    Replies: 27
    Last Post: 04-21-15, 07:17 PM
  4. Replies: 2
    Last Post: 04-21-15, 06:05 AM
  5. Is the bronze or blue colour classic available in Alberta ?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 04-20-15, 01:55 PM
LINK TO POST COPIED TO CLIPBOARD