1. Abozar Ali's Avatar
    Hello everyone..

    My problem happened suddenly, I slept and woke and find that Red X appers on my phone mobile network how can I fix that? And is it a hardware or software problem? Please help me
    02-18-15 08:33 PM
  2. BergerKing's Avatar
    Did you reboot the phone? I've had an internal error before when my phone lost network, and a reboot cleared it up. Next option would be contact your carrier and ask if there is a local network issue.
    Umaima_B_Dia likes this.
    02-18-15 08:37 PM
  3. Umaima_B_Dia's Avatar
    Switch your phone off, re-insert the sim. If that doesn't work, check it on another device. If that fails, proceed with BergerKing's solution of visiting carrier.
    02-19-15 12:34 AM
  4. Abozar Ali's Avatar
    Yes I reboot it, and I did what you said.. and try different sim cards but still the same problem..
    02-21-15 04:35 PM
  5. anischab's Avatar
    My passport lost the APN suddenly, too! It does not recognize the SIM. Have you updated to 10.3.1.?
    It happened for me without update and the update did not solve it!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.1.2941; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.0.675; Germany.
    02-21-15 04:52 PM
  6. anischab's Avatar
    AND it happened on the 19th, too!!!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.1.2941; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.0.675; Germany.
    02-21-15 04:53 PM
  7. Umaima_B_Dia's Avatar
    Happened to me with a leak, I reloaded the OS through an autoloader.
    02-23-15 02:01 PM
  8. anischab's Avatar
    Happened to me with a leak, I reloaded the OS through an autoloader.
    I came from 10.3.0 on my from Amazon bought passport.
    Longly hesitated to run a leak... Now I am ready to do that.
    Can you please tell us the last good working leak for SQW 100-1, OS+Radio? Since the update messed up SIM recognition and device stuck in SOS phone...
    I want to try 10.3.1 for the passport... I won't necessarily turn back to 10.3.0
    What OS version do you suggest?
    Thanks.

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.1.1565
    02-23-15 11:28 PM
  9. anischab's Avatar
    [QUOTE=anischab;11393131]
    (...)
    What OS version do you suggest?
    Thanks.
    (...)
    Answering my own question after having done my search through the forums...

    10.3.1.2267

    Have a red X on my Q5 mobile network, how do I get rid of it?-img_20150224_054200.png
    Umaima_B_Dia likes this.
    02-23-15 11:43 PM

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