1. Anaik17's Avatar

    I am hoping for quick help on this as I don't have access to internet constantly to check.

    I am trying to connect my Q5 to the BB link and I keep getting the message 'device setup incomplete', which was the case when I first tried because I hadn't validated my email for the new BB ID, but now it's done. I have restarted both the phone and PC, still no go.
    I'm at a loss.

    Please help
    05-16-14 03:30 PM
  2. zocster's Avatar
    hi there, which operating system is on the PC and have you updated the BB Link software to the one released few days ago.
    05-16-14 03:52 PM
  3. Anaik17's Avatar
    Zocster, I have windows 7 and BBlink version, uploaded on May 1st.
    I hope I don't have to update now, since my phone is also my source of internet and it's not working at the moment.
    On the phone I have

    Since we're on the subject, what is the easiest way to check for latest version? I got this phone today and it didn't prompt me to update the OS but it did everything else, 16 updates in total.
    Last edited by Anaik17; 05-16-14 at 07:07 PM. Reason: added phone info and another question
    05-16-14 06:45 PM
  4. BadAs5Bernie's Avatar
    Check the Hub, you will have a message from BB telling you to complete setup with a shortcut to fire up the app, hit the shortcut and enter the missing info, you will receive a success message and will be good to go.
    02-18-15 02:19 PM

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