1. bbdoc54's Avatar
    I was updating my daughter's Q5 from 10.3.2 to 10.3.3.3216 using an autoloader that I was told was for Q10- Q5. After it ran the display on the phone shows www.bberror.com/bb10-0004. The autoloader that I ran is titled Q10_10.3.03.3216_SQN100-1-2-3-4-5.exe. Can someone please tell me how I can fix the phone?
    01-04-20 01:44 PM
  2. conite's Avatar
    I was updating my daughter's Q5 from 10.3.2 to 10.3.3.3216 using an autoloader that I was told was for Q10- Q5. After it ran the display on the phone shows www.bberror.com/bb10-0004. The autoloader that I ran is titled Q10_10.3.03.3216_SQN100-1-2-3-4-5.exe. Can someone please tell me how I can fix the phone?
    Download it again. Then use a different cable and USB port. Or even try another PC.

    There is no issue with the autoloader.

    https://mega.nz/#!RJJWTTzT!USoRTNKQv...Bcej8X1VLRT6NU
    01-04-20 01:46 PM
  3. bbdoc54's Avatar
    okay, trying that now. it seems to be reloading. thanks.
    01-04-20 01:54 PM
  4. bbdoc54's Avatar
    thanks. ran it again and we're good to go.
    mh1983 likes this.
    01-04-20 02:00 PM

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