1. SantoshPal's Avatar
    I recently bought BB Q5. Which is not supporting touch screen and sim card. Wish to know how to claim my warranty?
    03-27-18 11:37 AM
  2. conite's Avatar
    I recently bought BB Q5. Which is not supporting touch screen and sim card. Wish to know how to claim my warranty?
    Contact your seller. It's way beyond a BlackBerry warranty.
    03-27-18 11:48 AM
  3. Dunt Dunt Dunt's Avatar
    You contact the seller.... BlackBerry's warranty on BB10 devices was the Customer > Authorized Seller > BlackBerry.

    The key is did you buy from an authorized seller.... at this point the Q5 has been out of production for at least four years, I'd be surprised if there is any warranty on them.

    But you can always try contacting BlackBerry...
    03-27-18 11:48 AM
  4. SantoshPal's Avatar
    I bought from Amazon and Blackberry India's contact is not available anywhere.
    03-27-18 12:18 PM
  5. Dunt Dunt Dunt's Avatar
    I bought from Amazon and Blackberry India's contact is not available anywhere.
    Well I'd contact Amazon, or more likely the 3rd Party seller that sold it through Amazon.

    I don't know the laws in India about manufacture support of EOL products...
    03-27-18 12:54 PM
  6. SantoshPal's Avatar
    Well I'd contact Amazon, or more likely the 3rd Party seller that sold it through Amazon.

    I don't know the laws in India about manufacture support of EOL products...
    Is there any other way to resolve the issue?
    03-27-18 12:56 PM
  7. Vignesh Thamburaj's Avatar
    I bought from Amazon and Blackberry India's contact is not available anywhere.
    That's an imported mobile. You won't have Indian warranty

     Z10 STL -2 ™
    03-27-18 01:08 PM
  8. forever10's Avatar
    Is there any other way to resolve the issue?
    Nope.
    03-28-18 09:23 AM
  9. Dunt Dunt Dunt's Avatar
    Is there any other way to resolve the issue?
    You can contact the seller and see what THEY will do for you.
    03-28-18 02:50 PM
  10. Sudhir Vishwakarma's Avatar
    i have also faced the same issue but by rigionton service.
    11-20-18 08:25 AM

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