1. bobo616's Avatar
    My mum has a q5 which she loves but yesterday she took it out of her bag and the screen wouldn't turn. She has left it on charge for a number of hours and the pc detected it when connected and was able to do a backup. She was also able to receive a call and answer it by swiping where she would normally see the answer option, so everything seems to be working apart from the screen.

    Any ideas? I will try a security wipe via BlackBerry link when I next see her but wondered if I could suggest anything else before that? Thanks.

    Posted via CB10
    12-12-14 03:36 AM
  2. jamesharmeling's Avatar
    Have you tried a reboot?

    Posted via CB10
    12-13-14 01:54 PM
  3. bobo616's Avatar
    Have you tried a reboot?

    Posted via CB10
    Yes and a factory reset but no difference so it has gone back for repair.
    12-14-14 01:21 AM

Similar Threads

  1. Dust on the right side (front camera side) of passport
    By klobb in forum BlackBerry Passport
    Replies: 3
    Last Post: 02-17-15, 12:03 PM
  2. No Warrant, No Problem. I Might as Well Keep My Phone Unlocked
    By thymaster in forum General BlackBerry News, Discussion & Rumors
    Replies: 12
    Last Post: 12-14-14, 05:36 AM
  3. Replies: 2
    Last Post: 12-12-14, 08:31 AM
  4. How can I restore my pin on my phone?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 12-12-14, 03:52 AM
  5. Replies: 2
    Last Post: 12-12-14, 03:51 AM