Black screen on q5 but phone working
Hi,
My mum has a q5 which she loves but yesterday she took it out of her bag and the screen wouldn't turn. She has left it on charge for a number of hours and the pc detected it when connected and was able to do a backup. She was also able to receive a call and answer it by swiping where she would normally see the answer option, so everything seems to be working apart from the screen.
Any ideas? I will try a security wipe via BlackBerry link when I next see her but wondered if I could suggest anything else before that? Thanks.
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