10.3.2 update issue has bricked my Q5
I've had my Q5 for about two years now and it worked fine, really loved it. Last week I went to update via Link and got an error around the 90% mark. After that the phone was acting weird. Hub was taking forever to load. I then did a full wipe, updated again via Link and restored my latest backup. It seemed normal at first but then it started freezing up. I'd have to do the hard restart (holding the two volume buttons in) to get it unfrozen.
After this there was a major power issue and the fully charged phone would go down to 20% in an hour. The freeze up stuff happened again and upon the restart the phone would boot up and then just turn off. Now it won't take a charge or even connect with blackberry link. It's totally bricked.
This all happened on the weekend at the start of a 10 day trip. When it bricked up I found a retail outlet for my carrier, Fido in the city I was in. Since they no longer sell blackberry devices they said there was nothing I could do but take a new phone, so no I have an Android. I contacted blackberry asking for help and they asked me questions about using link and power questions, then told me in very broken English that I needed to deal with my service provider, so that's been no help.
I just recently tried to plug it in again and it started to take a charge, booted up for a couple of minutes then went black. Now it's bricked again, won't take a charge or turn on.
After years of sticking with Blackberry, this is unfortunately the end of the line. The Q5 worked great until that update and then it all went to hell after.
I regularly backed it up but since it's now bricked I can't transfer my contacts off the Q5. Any idea if there's a way to transfer contacts to an Android from a bb10 backup? I was able to transfer some of my BBM contacts over, but had so many others in my general contact number list that I'd like to get on my new phone.