1. onwudiegwu's Avatar
    My z10 suddenly lost sound. No ringing sound, video and music play without sound. When I call out it rings on the other side and conversations are audible and clear only that when I have an incoming call phone does not ring and both video and music do not talk. The phone did not fall down or anything like that. Please can somebody tell me how to resolve this issue. I'll appreciate it. Thanks.

    Posted via CB10
    03-29-16 04:12 AM
  2. semime's Avatar
    Basic... but have you verified your sound settings/volume & attempted a reboot to see if the issue resolves?

    You can run BBVE to possibly help diagnose if you have a hardware issue: http://appworld.blackberry.com/webst...ntent/27226887

    There has also been similar discussion you can look into in this thread: http://forums.crackberry.com/showthread.php?t=771963
    03-29-16 04:25 AM

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