1. BBxinsh's Avatar
    First, y key is as responsive as other keys, just don't type y anymore,
    2nd , the strange thing is when I swipe upwards to wake up the phone, the window always pops up saying to assign the shortcut for "Y", and if I assign a shortcut of app for Y, the app will pop up...
    the Y key was perfect before I updated to the latest 10.3.2, I strongly suspect it's a software issue, and BB doesn't allow me to downgrade now.....
    Anything to do ?????
    Still have nearly a month to wait for the new keyboard....
    Many thanks!
    11-08-15 12:44 AM
  2. BBxinsh's Avatar
    Otherwise can I assign another key in the keyboard to Y?? such as the key left to ENTER with the audio symbol on it.
    11-08-15 01:36 AM
  3. BerryRipe's Avatar
    You may try turning off swipe to wake. I don't know how that would help but it's worth a try if you haven't already done so.

    Posted via CB10
    11-08-15 01:54 AM
  4. BerryRipe's Avatar
    Otherwise can I assign another key in the keyboard to Y?? such as the key left to ENTER with the audio symbol on it.
    I think another person asked this question in another thread, you may want to search this problem but as far as I know nobody had a solution. I also haven't kept up with that thread.

    Posted via CB10
    11-08-15 01:57 AM
  5. BBxinsh's Avatar
    Thanks, swipe to wake doesn't really bother me anyway, the y key issue is more annoying.......
    So it's still hardware problem then??
    11-08-15 02:19 AM
  6. BerryRipe's Avatar
    I don't know whether it is hardware or software but if I had to guess....probably hardware. Can you purchase and change out your keyboard for a new one?

    There's a few good youtube videos on how to disassemble the Q10.

    Posted via CB10
    11-08-15 11:46 PM
  7. BBxinsh's Avatar
    Today I finally know it is NOT hardware problem, I bought TWO new keyboard, and both have the EXACT same problem, Y is not working!!!
    Soooo disappointed in Blackberry, this is so-called biggest forum, yet no one can find what my phone's issue is.....
    and I am using the newest os...
    11-23-15 03:55 AM

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