1. yeah3x's Avatar
    I am currently on Windows Phone and wanted to try Blackberry 10 as a fan of my old Blackberry. I wanted to try it out cheap so I bought a Q10 on Ebay for $50 even though the seller said the phone had a water damaged sticker thinking I could fix it. I also bought a brand new battery from Amazon to go with it.

    So my issue is when I got the phone, it was having trouble connecting to Link and reloading the OS would fail due to connection loss, so I nuked the phone with a program to clear the phone. I also soaked the phone in isopropyl alcohol after reading that soaking it could get rid of mineral deposits on water damaged phones. After the nuke, the phone does the two quick blinking red lights which (I think) means the phone has no OS on it which is what I wanted after the nuke.

    So, I plug the phone into the computer and Link recognizes it as a Q10. I have BB OS 10.2 downloaded and went to reload it. It completes all the way with a green LED on the whole time it is updating. When Link says to unplug the phone to let it reboot, the phone does nothing. Holding down power for any length of time can't turn on the phone. Plugging the phone into a wall charger causes the orange charging LED to flash on like it's going to start charging before quickly turning to a red LED while it stays plugged in.

    I nuked the phone and tried Autoloader which does the same thing in the end as the phone won't turn on when it unplugs from the computer after updating. Seeing as how the phone is recognized by Link, seems to update correctly with the green LED on, and can be nuked fine, is there any way I can get this phone to work? It seems as though the battery isn't charging because once I unplug from the computer / wall, nothing seems to do anything and the LED doesn't flash. It is a new battery, so could the water have caused an issue on the circuit board which is not letting the battery charge?

    Any help is appreciated, and I am willing to try pretty much anything and have decent knowledge of software / hardware. I have done tons of searching for this issue to no success, but have not found this exact problem. Thanks in advance for any help!
    07-14-14 09:38 AM
  2. pkcable's Avatar
    The alcohol trick can help, BUT must be done in time, you may be too late to save this phone, could be the water damage is already done.
  3. diegonei's Avatar
    Soaked? I know you could SCRUB it. Soaking? Not so sure.

    I guess your best bet is calling BlackBerry itself.

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805


    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)


    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805


    Germany: 0800 1816530 (Gebhrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)


    help@blackberry.com
    07-19-14 01:18 PM
  4. pkcable's Avatar
    The alcohol trick can help, BUT must be done in time, you may be too late to save this phone, could be the water damage is already done.
    07-21-14 11:21 AM

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