1. CrackBerry Question's Avatar
    Ever since I upgraded to the Software running version, every time my Q10 restarts, my settings are lost and I have to start all over as if it were a new phone. I tried to use a fix on found on this website and it says "fix not applicable to this device." Even though I'm backed up I lose 3 phone numbers each time. I've had blackberrys for years and never had any trouble like this before. Any suggestions or help would be appreciated.
    10-11-15 01:52 PM
  2. pat-wallace's Avatar
    are you doing a backup and a restore using BlackBerry Link?

    try a factory wipe, then restore... or save 3 phone numbers to the sim card

    additionally, I have had times my contact application seems to take a long time to load, but once it does all numbers return
    10-11-15 09:48 PM
  3. spinelpoeta's Avatar
    I'm having the same damn problem! What is the fix suggested?

    Posted via CB10
    10-26-15 10:33 AM
  4. zephyr613's Avatar
    This has been experienced before, pertaining to device resets and looses all data settings after restart - take a look at this thread:

    Having 'Blue LED' errors on your BlackBerry 10 device? Here's how to fix it! | CrackBerry.com

    Or this one, more in depth troubleshooting:


    Not sure if you are seeing the blue LED after restart, just trying to help...

    10-26-15 11:21 AM

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