1. lobbyintx's Avatar
    last night my phone seemed to reset on its own. this morning, I reset it myself and now I can not compose a test message nor make a phone call. the phone call log does not show when clicking on the phone icon to bring it up. I tried calling my phone and my bb doesn't ring but after my vm picks up I get a missed call notification.

    I called tmo as I figured this might be a tmo issue but it isn't. I have tried several hard resets and it still isn't working properly. please help. thanks.
    Last edited by lobbyintx; 04-16-15 at 12:10 PM.
    04-16-15 10:01 AM
  2. joewoo's Avatar
    Need more info...

    Have you recently updated the OS?
    04-16-15 11:34 AM
  3. lobbyintx's Avatar
    I woke up this morning and when in the hub, going through the normal process for composing an sms, my contacts didn't pop up and I was only able to scroll through old messages and reply. as for the phone, my call log didn't populate as normal and I can neither make/nor receive calls. I think something internal is not fully processing. I have not updated the OS and I am still on 10.2 something. I have a tmo branded q10 phone.
    04-16-15 12:19 PM
  4. joewoo's Avatar
    If I were you, I'd just make a backup and reinstall the OS from scratch

    There is no setting you accidentally switched that would create a situation like you have described
    04-16-15 01:11 PM
  5. lobbyintx's Avatar
    do I need to do a wipe?
    04-16-15 02:43 PM
  6. lobbyintx's Avatar
    I didn't think I changed a setting. this happened last night out of nowhere. very weird.......
    04-16-15 02:46 PM
  7. joewoo's Avatar
    I've never wiped my phone and I've done about 5 diff autoloader OSs on my q10
    04-16-15 04:27 PM

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