1. CrackBerry Question's Avatar
    when am using wifi network.the blackberry icon will appear which is the readiness for internet services,But if i off this wifi and started using mobile data for browsing,thee icon will not appear
    04-06-15 10:58 PM
  2. Zeridialous's Avatar
    It sounds like your carrier is experiencing an issue with connecting to the BlackBerry Infrastructure. You can try going under Settings > About > Network, then tap the menu button (three dots) and then tap on Register BlackBerry to see if that helps.

    You can also try performing a hard reset -- to do this, turn off your BlackBerry Q10, remove the battery, hold down the power button for a few seconds to drain any residual power, then insert the battery and turn your phone back on.
    04-06-15 11:06 PM

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