[rwilliams1867]

Hi all:

I have a very weird thing happening that I can't figure out. I have entered a new contact, on my phone, and in the contact database it shows up as a different contact name. Other oddities:

- when I search for the name I entered (not the one showing up), the contact shows in the search results
- when I search for the name showing up, the same contact appears (of course, probably)
- when I try to edit the entry, I cannot edit the name; the name fields don't even appear
- when I look at the links for the entry, the correct name shows up as a 'local contact' link

Q10 BB OS 10.2.1.3062

I cannot figure out this behaviour so any help is appreciated (I've also searched at length).

Thanks.

[diegonei]

Here is how i'd go about it:

• Unlink the contact, making sure the bogus one (no matter how many links there are) are all separaed;
• Take note of name and number in paper or note app;
• Delete bogus local contact (and all linked bogus copies if there are any);
• Reboot the device by holding the top buttom and not letting go, ignoring all screen prompts, till you see the BB loading screen;
• Give it a minute;
• Re-add the contact, making sure to set it as either local or syncing to a service (your call here)
• Double check it's not linking to somebody with a similar surname from FB, Linkedin, etc.

[rwilliams1867]

Thank you!

It worked, sort of. First I tried to delete the contact and add it back in; again it created a random link to yet a different contact.

What worked in the end was deleting one of the phone numbers that was creating the link.

I had another similar contact that had a random name in the title, in this case I had to delete one and that cleared up the strange linking going on.

Still doesn't make sense to me as adding a simple contact shouldn't create a random link to another phone number.

Appreciate the help!