1. clayton123's Avatar
    Good day

    I have a Blackberry Q10

    When I switch my phone on, the is a phone and a arrow to a screen.
    I guess this means connect the phone to a computer.

    What can I do ?
    03-08-17 03:07 PM
  2. Bla1ze's Avatar
    I guess this means connect the phone to a computer.

    What can I do ?
    Connect it to a computer and reload your OS.
    03-08-17 03:51 PM
  3. clayton123's Avatar
    But how ?

    Im new to blackberry.

    What software tools do I useWhy am I getting this picture with the screen and phone whene I switch phone on.-img_2497.jpg
    03-08-17 11:10 PM
  4. Uzi's Avatar
    Interesting never seen that before
    03-08-17 11:43 PM
  5. clayton123's Avatar
    Im struggling with this.

    Anyone that can help?
    03-09-17 08:40 AM
  6. crackbb10's Avatar
    Search the forums for reloading OS, it's explained in many threads. Have you connected the phone to a computer yet? Does it prompt you to do something?

    Posted via CB10
    03-09-17 08:44 AM
  7. onlybuggin's Avatar
    I've never seen that either. But, log on to the internet and plug your phone in to your computer by USB. It will most likely connect and reload the OS.

    Posted via CB10
    03-09-17 08:54 AM
  8. iRetired's Avatar
    1. Do you have Blackberry Link installed on your computer? If not, go to:

    BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - United States

    2. Connect your Q10 to your computer using the USB cable. The USB connector only fits in the lower slot on the left side of your Q10. The upper slot is for a mini-HDMI cable.

    3. Run Blackberry Link and follow on-screen instructions.

    4. Don't panic.
    03-09-17 09:25 AM
  9. clayton123's Avatar
    I have try blackberry link several versions.

    It does not detect the phone and the drivers are installed.

    Thanks for the help so far.
    03-09-17 02:29 PM
  10. iRetired's Avatar
    Are you on Windows or Mac? Does your phone show up in Windows Explorer? If not then you need to switch cables. Find one that works then use it with BlackBerry Link.

    Posted via CB10
    03-10-17 11:30 AM

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