1. CrackBerry Question's Avatar
    I am currently have a problem with the Blackberry Q10 as I don't know why all of my incoming calls are showing as Unknown Caller.

    The Blackberry Q10 is running on the latest OS 10.3.1 .1799

    I've go to the phone settings > Show my number > On, people can see my number but whenever they call me, i only see Unknown call.

    I realise this issue has only happened to me about 2-3 weeks ago and i need URGENT HELP!!!!!!!!

    Waiting for any response! Must appreciated!
    05-03-15 12:51 AM
  2. Batibreaker's Avatar
    You need to talk to your carrier and maje surr you have the caller id service active

    Posted via CB10
    05-03-15 02:53 AM
  3. Path of Light's Avatar
    Are you sure its the caller id?
    05-03-15 02:58 AM
  4. Doggerz's Avatar
    It's not the carrier, it's BlackBerry. Caller ID should work regardless if the number is in your contacts list.

    If a number is in your contacts list it looks as if caller ID was working. But it's not. BlackBerry has no interest in fixing it either.

    Z30STA100-5 / / T-Mobile USA
    05-04-15 09:47 AM
  5. scrannel's Avatar
    So, yeah, if you are getting "unknown" even with numbers in your contact list then, of course, it's probably not your carrier. If you are only getting "unknown" from all calls, you should give your carrier a call just to be sure it's not at their end.

    Have you tried the usual hard reset? (NOT a security wipe).
    05-04-15 10:22 AM
  6. ibpluto's Avatar
    Not 100% sure but if you don't have caller ID subscription through your carrier the number doesn't come through. So regardless of if it is in your contacts it won't matter as the number ID doesn't come through to allow your phone to associate with the contact list.

    .....so as said, call your Carrier to make sure you are subscribed to this. Then get back to us after that

    CB10'n it....via da Z30
    05-04-15 10:36 AM

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