1. CrackBerry Question's Avatar
    I can't listen to songs on my blackberry q10 when plugged to the headphone. And neither my BBM is working. I need help.
    And little while before this happened m phone had slipped from hand and I wonder if it has anything to do with this?
    09-17-15 05:06 PM
  2. BB-JAM215's Avatar
    Have you tried to reset your phone buy removing the battery?
    09-17-15 07:50 PM
  3. nimra's Avatar
    A friend of mine has her Q10 using a lot of battery, like 18-23% of system, I told her to do a softreset - and she asked me how? ...when I realized, I really did not know and even find, how do you softreset a Q10 - is this the way, you just pull out the battery? what is the procedure(s) shut the phone fully off and then remove battery ... or just pull out and force a shutdown? ... thought this could belong here, as did not find anything else where
    09-18-15 03:19 PM
  4. scrannel's Avatar
    It's usually not good to just yank the battery. On the Z10 one holds down the volume keys until the blackberry logo appears. That's called a "hard" reset (not a wipe). A soft reset us basically just restarting using the power button.
    nimra likes this.
    09-18-15 04:22 PM

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