1. Pham Duc Viet's Avatar
    I just got BB Q10
    After 3-4 days, I installed some apps from Android and got trouble. (pictures)
    Anyone can help me? Plz\

    What wrong with my BB Q10-2014-10-08_231507.jpg
    What wrong with my BB Q10-2014-10-08_231424.jpg
    Attached Thumbnails What wrong with my BB Q10-2014-10-08_231507.jpg  
    10-08-14 11:21 AM
  2. Carl Estes's Avatar
    That don't look good. Did you try a hard reset/battery pull (if you can pull the battery)?
    10-08-14 11:24 AM
  3. zombiecupcake's Avatar
    Do a backup and then try reloading your os software. Hope this helps
    10-08-14 11:34 AM
  4. Joshu42's Avatar
    Where did you get your BlackBerry Q10 ? Official retailer ? EBay ? Elsewhere ?
    Did you or someone open it ? Did it fell hard on something ? Because, the issue seems to be with the ribbon cable connecting the display to the motherboard.

    Well, I guess we can also break the display driver somehow (a big electromagnetic pulse ?). So... can be software. But I doubt it.
    10-08-14 03:03 PM
  5. joewoo's Avatar
    That's not a good sign
    10-08-14 06:22 PM
  6. Pham Duc Viet's Avatar
    Where did you get your BlackBerry Q10 ? Official retailer ? EBay ? Elsewhere ?
    Did you or someone open it ? Did it fell hard on something ? Because, the issue seems to be with the ribbon cable connecting the display to the motherboard.

    Well, I guess we can also break the display driver somehow (a big electromagnetic pulse ?). So... can be software. But I doubt it.
    Do you think that this is a conflict between software?
    10-09-14 08:58 AM
  7. Hydde's Avatar
    Sounds like something wrong with the screen?. What could have caused it? You let it fall or something?.

    Do a back up and reinstal like someone said... if that doesnt fix it, then possibly it is damaged hardware.
    10-09-14 09:49 AM
  8. iRetired's Avatar
    Do you think that this is a conflict between software?
    Um Yeah. I'd delete those recently installed apps and do a battery pull. Ooops, too used to doing that on my 9900.
    10-09-14 09:53 AM
  9. Joshu42's Avatar
    Do you think that this is a conflict between software?
    Nope. Hardware is my first guess. If you answer the question I gave you, we'll have a better guess.
    Software, if system drivers are corrupted. Possible, but I don't think so.
    10-09-14 10:42 AM
  10. Pham Duc Viet's Avatar
    I got this Q10 from Official retailer.
    This problem occur only when I open 5-6 apps
    and of course no one open it.
    First, my guess is hardware, but my friends said the reason may be a conflict between software.
    I nstalled and run some Android apps.
    10-09-14 11:01 AM
  11. vutranloc's Avatar
    I got this Q10 from Official retailer.
    This problem occur only when I open 5-6 apps
    and of course no one open it.
    First, my guess is hardware, but my friends said the reason may be a conflict between software.
    I nstalled and run some Android apps.
    Looks like a hardware issue related to graphic card. My computer used to behave like that some time after i turn it on, however a gentle blow and clean of connection of my graphic card fixed it. Maybe in your case just a screen socket loosen, or a hardware defect. Best thing to do is take it to smartcom repair center in Xa Dan, Hanoi (I live there )

    Posted via CB10
    10-09-14 11:40 AM
  12. anon6040766's Avatar
    Delete those apps and see if it fixes the issue. If it does you'll know it was app related. Just a suggestion.

    Posted via my Q10 on VZW from Philly
    10-09-14 01:01 PM
  13. surgeon1919's Avatar
    Don't restore your backup unless you really need to. You would probably restore whatever problem you may have if it's software related.

    Posted via CB10
    10-09-14 08:48 PM
  14. Joshu42's Avatar
    This problem occur only when I open 5-6 apps
    Ok... which one ?
    10-10-14 07:31 AM
  15. Pham Duc Viet's Avatar
    Ok... which one ?
    CharOn, Metatrader, Maps (apps from Android)
    Youtube, BBWorld, Browser (apps from BBWorld)
    At that time, Ram > 1,35G
    10-10-14 10:39 AM
  16. darkhorse321's Avatar
    I had major issues side loading apps. My phone froze in the call screen, I had other freezing issues. Wiped it and problem resolved. I refuse to sideload apps. I only use amazon for android apps now and cross fingers, have not had an issue. Good luck!

    Posted via CB10
    10-10-14 04:33 PM
  17. Joshu42's Avatar
    CharOn, Metatrader, Maps (apps from Android)
    Youtube, BBWorld, Browser (apps from BBWorld)
    At that time, Ram > 1,35G
    I tried to max use my RAM with multiple app opened, but can't reproduce your problem. I use the same apps, expect metatrader and CharOn.
    10-10-14 04:45 PM

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