1. johnac00's Avatar
    I have come back to BlackBerry after a few years on other phones. I bought an unlocked q10 off of Amazon and put in my AT&T sim and it works great except I cannot get it to update. I have tried on the phone and using BB Link. There is no option on BB Link to update and the phone keeps telling me it is up to date. It is running 10.2.1.3062 software release. I could use some help here.
    12-01-15 07:19 PM
  2. Bla1ze's Avatar
    • Download Sachesi
    • Download the file from the first post here
    • Plug in your device to your computer
    • Open and run Sachesi
    • Go to the install tab
    • Drag the Zip file you downloaded into that tab
    • Wait.......
    • Wait some more....
    • You'll see the files being installed.
    • Wait some more...
    • And some more...
    • And likely even some more...
    • When it's done, disconnect your device
    • Kick back, relax and pretend like it was hard work
    • Enjoy.
    BlackGuy and johnac00 like this.
    12-02-15 01:46 AM
  3. ChrisLeNeve's Avatar
    • Download Sachesi
    • Download the file from the first post here
    • Plug in your device to your computer
    • Open and run Sachesi
    • Go to the install tab
    • Drag the Zip file you downloaded into that tab
    • Wait.......
    • Wait some more....
    • You'll see the files being installed.
    • Wait some more...
    • And some more...
    • And likely even some more...
    • When it's done, disconnect your device
    • Kick back, relax and pretend like it was hard work
    • Enjoy.
    All that waiting man, it's pretty darn difficult!

    Posted via CB10
    12-02-15 05:55 PM
  4. johnac00's Avatar
    I downloaded Sachesi and the zip file of the update but the phone will not connect to Sachesi. In the log its says: Communication Error: 2 (Connection closed)
    12-02-15 06:44 PM
  5. bbnrs's Avatar
    Oh yeah of such little faith, "I have come back to BlackBerry after a few years on other phones."
    12-02-15 09:00 PM
  6. bmercer94's Avatar
    I downloaded Sachesi and the zip file of the update but the phone will not connect to Sachesi. In the log its says: Communication Error: 2 (Connection closed)
    Make sure you're using a USB 2.0 port(black not blue), and an authentic BlackBerry cable. Should help with connecting. If not, try a different USB port

    Posted via CB10
    12-03-15 05:12 PM
  7. KeithHQ's Avatar
    Drag zip file into install tap. nothing happened. plz help.
    Updating Q10?-1.jpg
    12-07-15 04:18 PM
  8. bmercer94's Avatar
    Because the device isn't connected yet. It should show a list of your installed apps on that page.

    Posted via CB10
    12-07-15 06:34 PM
  9. KeithHQ's Avatar
    Because the device isn't connected yet. It should show a list of your installed apps on that page.

    Posted via CB10
    Thanks for ur reply. It does show device detected but that is.

    I've been waiting for couple hrs, and changed few different USB. That's the screen but nothing else.

    What should I do?


    Posted via CB10
    12-07-15 06:53 PM
  10. bmercer94's Avatar
    it states the device is connected in Unix mode, are any of the settings under Settings>Storage and Access> Access using USB ticked? try turning them off and reconnecting
    12-07-15 07:11 PM
  11. KeithHQ's Avatar
    it states the device is connected in Unix mode, are any of the settings under Settings>Storage and Access> Access using USB ticked? try turning them off and reconnecting
    USB connection: Autodetect/connect to Mac. tried both. Same problem. same screen.
    12-07-15 07:22 PM
  12. KeithHQ's Avatar
    USB connection: Autodetect/connect to Mac. tried both. Same problem. same screen.
    forgot to mention my old Q10 is still running 10.2.1.2156. it's T mobile unlocked. just trying to upgrade to 10.3.
    Last edited by KeithHQ; 12-08-15 at 12:44 AM.
    12-07-15 07:31 PM
  13. applescruff's Avatar
    Sprint just sent the Upgrade. All Good!!!


    Posted via CB10
    12-09-15 12:55 PM

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