1. df21snow's Avatar
    Ok I did the software update to 10.2.1.2977 and now my Q10 is very hot all the time......90 to 105 degrees and the battery dies in 3 hours with hardly any use. Phone is pretty much useless now......its not the battery because I bought a new one and the same thing happens. How do i reinstall software if nec?
    08-03-14 01:49 AM
  2. Bhupendra Warade's Avatar
    You can download one of the stable 10.2.1.xxxx releases autoloader from the crackberry forums and install it. It will install a new OS on your Q10.
    Edited : http://forums.crackberry.com/showthread.php?t=946094
    Try this forums. It's one of the stable and latest 10.2.1.xxxx
    Download the autoloader and the instructions must be there somewhere. Hope this helps.
    Rocking With the Z30
    df21snow likes this.
    08-03-14 02:05 AM
  3. Taigatrommel's Avatar
    My battery life also went down the drain after updating to .2977 - however it is by far not as worse as yours. Everybody says you should give your device a few days to settle in, however such a massive drain like yours is absolutely uncommom. I'd check via device monitor which apps/services consume your battery and maybe reinstall the whole firmware. Maybe something went wrong during installation process?

    Double-typed and posted with a BlackBerry Q10.
    08-03-14 04:14 AM
  4. zocster's Avatar
    As advised, do a reload, after a BlackBerry link backup.

    Sent from pin:2AD743B7 via Tapatalk Pro
    08-03-14 04:27 AM
  5. Craig Abernethy's Avatar
    Sounds like a bad OS install.

    This happened to me once, a security wipe fixed it

    Posted via CB10
    08-03-14 04:41 AM
  6. juliankueh's Avatar
    If reload doesn't work then install an alternative radio file. 2977 comes with 3140 radio which made my Q10 hot. So I just loaded the 3182 radio and it's running fine now.

    Posted via CB10
    Taigatrommel likes this.
    08-03-14 05:05 AM
  7. Anatomy's Avatar
    I've found that the newer os updates don't require as much time to settle. In fact, I don't even notice it now.

    The only time I had a problem like what you're describing, it was an issue with Evernote trying to upload a large video file. The video was larger than my account could handle but instead of giving up, it would retry the upload over and over again until batteries died and data limits were exceeded.

    I discovered which app was to blame by looking at the 48h graph for cpu, memory and data usage for each installed app. Googled the symptoms with what I discovered in device monitor and the source of my woes was clearly identified then easily remedied.

    I'm not saying that there wasn't a problem with your OS install, but you might want to do a little more checking before doing anything drastic. Btw, a fresh os install would have solved my problem but would have taken me twice as long or more.

    Good luck
    08-03-14 07:50 AM
  8. anischab's Avatar
    I refrained from updating to .2977 coz I read about the issues... Try to downgrade. My OS is stable and the only heating was with the "On Location Headless App"... Sadly, I payed for it and I had the same issue than you...
    So if you have that app, try first to uninstall it then reboot. Else, try to downgrade.
    Here's my OS in the signature:

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    08-03-14 08:50 AM

Similar Threads

  1. Z30 and SIP phone app
    By Frankd84 in forum BlackBerry Z30
    Replies: 15
    Last Post: 03-17-15, 05:58 PM
  2. Replies: 3
    Last Post: 09-01-14, 07:33 AM
  3. Changing the bezel on my Q10..HELP!
    By credonoxo in forum BlackBerry Q10
    Replies: 12
    Last Post: 08-28-14, 08:53 AM
  4. Battery booster
    By seshaadhree in forum BlackBerry 10 Apps
    Replies: 6
    Last Post: 08-05-14, 04:35 PM
  5. Cant hide my number making a call on Verizon Q10
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-02-14, 08:10 PM
LINK TO POST COPIED TO CLIPBOARD