[NnaemekaNNN]

My brother got a locked q10 from the US in Nigeria. I think it's an AT&T device. And in the trying to unlock it, the technician just ran a q10 general autoloader on it. Now it does not recognise a sim card. Is there a way to unlock the phone and get it to accept sim cards?

From my Awesome Z10

[RalphEllis]

Try taking a look at this video to see if it helps.

http://www.youtube.com/embed/5Njzfef..._load_policy=3

[RalphEllis]

See Also

BlackBerry Q10 Unlocking Instructions

Once you have obtained an unlock code, whether by purchasing it from a third party unlocker or from your carrier, BlackBerry has made it really simple in BlackBerry 10 to unlock your phone.

Step 1: Go to Settings > Security and Privacy > SIM Card

Step 2: Scroll down to Phone Network Lock, and tap the Unlock Network button

Step 3: Enter your 8 digit unlock code, and hit OK.



Voila! You'll see a pop up message saying Network Code Entered Successfully! From there, you can put the SIM card from different carriers into your BlackBerry Q10 and run without a problem.

TAKE NOTE: You only have 10 tries to unlock your BlackBerry. If you enter the wrong code ten times, you're going to have a useless phone. So don't do it. Before you enter your code, double check you spelled it right. From there hit OK. If the code does not work, stop right then.

[NnaemekaNNN]

It didn't work... the phone is already wiped with a autoloader. I'm suspecting it needs an AT&T autoloader to bring it back T�chter it's original state then unlock it

From my Awesome Z10