Unlocked Q10 on ATT - no data, only voice - HELP

I bought an unlocked Q10 on store.shopblackberry.com
just removed my old torch SIM and put it inside my new Q10 and it says LTE voice only, I have no data
What is wrong? do I need to configure something special? am I missing something?
Please help!

Is your data turned on,

yes, I have data services on

Try toggling airplane mode on and off, and also go into settings/about/catagory/network/ hit the menu dots and register.

did that...
still just 4g - Voice only message :'(

Have you tried taking the sim out, do a hard reset and reinstall.

yup, I removed the SIM and put it in another Q10, this other one an AT&T locked phone, and the same thing happens; no data, just voice

You might need a new sim,

Have you called AT&T and given them the IMEI of the Q10 so data works properly with the sim? I had a similar issue where I couldn't use the hotspot and had to call AT&T to give them the IMEI of my Q10.

Eric

Originally Posted by shenandoah

Have you called AT&T and given them the IMEI of the Q10 so data works properly with the sim? I had a similar issue where I couldn't use the hotspot and had to call AT&T to give them the IMEI of my Q10.

Eric

this last thing I hasn't done :cant-watch:

will do that and keep you posted :/

You are going from a 3G to a 4G device you will need a different sim card.

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You most likely simply need to change the apn setting for the network you are on. It happened to me on virgin mobile. Just call your carrier and ask what apn setting you should be on, then input it and you should be up and running with no problems.

Robertino BB-Z10

Get a new sim

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